Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Core Competencies
Timeline
Generic
Shanchuila Shinglai

Shanchuila Shinglai

Hyderabad

Summary

Highly motivated and enthusiastic professional with over 8 years of industry exposure, having a zeal to make a winning career. Measure and evaluate content production quality on an ongoing basis, and use research and data to ensure its effectiveness in global markets. Experience in all facets of creative projects, including content writing, proofreading, editing, and publishing; maintained a high level of accuracy while delivering professional results on multiple simultaneous projects; expertise in working with editorial teams and contributing valuable content and ideas. Skilled in content writing, content development, quality analysis, training, and project management. Having a track record of producing error-free content that adheres to the company's style guidelines. Efficient in examining and analyzing various reports to assess accuracy, completeness, and conformance to reporting and procedural standards. I have a keen interest in learning, am passionate about new technologies, and can easily adapt to new interfaces. Maintained close coordination with top management and stakeholders for dealing with issue resolution, sharing status reports, and ensuring that the overall project activities are within set parameters.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Content Specialist

Thomson Reuters Corporation
Hyderabad
01.2016 - Current
  • Maintained exceptional quality with no reported issues, customer queries, or RAREs across all assigned jurisdictions, ensuring the accuracy, completeness, and timeliness of Bills on Westlaw.
  • Exceeded utilization targets for H1, demonstrating strong productivity and efficiency.
  • Took full ownership of the HYD Bills team, promptly addressing and correcting any errors or feedback to maintain high standards.
  • Collaborated with the DCLegets team to resolve errors efficiently and ensure data availability for customers.
  • Served as a dedicated trainer and mentor, providing valuable guidance to cross-trainees and assisting with troubleshooting.
  • Despite peak season for Bills, contributed significantly to Pending reviews, ensuring timely completion within set deadlines.
  • Took on LA and CA (MNL) Session Laws work, helping the team meet turnaround time (TAT) requirements.
  • Supported the Statutes team with TMG/Print work, ensuring smooth operations.
  • Became the first CS in HYD Codes to successfully achieve optimisation in Codes processes by transitioning from Bills to Statutes.
  • Made a significant impact on Statutes production in Q3 and Q4 immediately after training, effectively handling workload peaks.
  • Led efforts in streamlining process documentation and redesigning training materials for Bills and Pending, enhancing overall efficiency.
  • Trained on the EOS Clean-Up process, strengthening HYD’s expertise in this critical task.
  • Provided timely feedback to cross-trainees, following up to ensure errors were corrected on Westlaw.
  • I completed the Time and Motion study for the Bills GB project and contributed to additional data requirements as needed.
  • Played a key role in implementing the Flag Check and WL Checks automation, from defining requirements to end-to-end testing, identifying critical issues, and coordinating with ACoE to resolve them.
  • Provided key requirements for Compare and Adopt Checks automation to enhance process efficiency.
  • Contributed to the development of the Bills Production tracker by defining the requirements.
  • Ensured accurate and timely updates in MyTime for proper tracking.
  • Completed all mandatory e-learning courses within the required timeframe.
  • Conducted refresher training sessions and facilitated error discussions to support trainees as needed.
  • Collaborated with the global team to rectify the FD Billtrack RARE in two days.

Education

BA - Education Honors

Liberal College, Manipur University
01.2016

Skills

  • MS Excel
  • MS Word
  • MS Office PowerPoint (infographic)
  • MS Teams and Outlook
  • Adobe Acrobat
  • WinSCP
  • MS SharePoint
  • Basic Power Apps
  • Microsoft Copilot
  • Advance Canva
  • Communicator
  • Leadership
  • Collaborator
  • Motivator
  • Analytical
  • Knowledge management
  • Process documentation
  • Time management
  • Cross-functional teamwork
  • Meeting coordination

Certification

  • SAP ERP and Financials essential training – LinkedIn Learning
  • Power BI essential training – LinkedIn Learning
  • Microsoft Advanced Excel training – LinkedIn Learning
  • Lean Six Sigma - Yellow Belt

Languages

English, Hindi, Manipuri, Rongmei, Tangkhul

Accomplishments

  • Visited Philippines and successfully managed to migrate a new process to Hyderabad Thomson Reuters Corporation
  • Trained and guided new hires both from Philippines and Hyderabad and coordinated with team leader from the point to assignment to delivery of product
  • Acting as a backup to team lead managing processes and reporting with cross-functional partners for tracking and monitoring performance on content accuracy while ensuring timely delivery
  • Identified as Subject Matter Expert (SME) for Bills, Pending, Session Law team in Hyderabad
  • Recognized with site level awards 3 Ignite and 2 Shine for efficiently delivering quality content

Core Competencies

Content Management & Operations | Content Acquisition | Quality Assurance | Coordinating Meetings & Delivering | Presentations | Proofreading | Knowledge Management | Yellow Belt for Lean Sig Sigma

Timeline

Senior Content Specialist

Thomson Reuters Corporation
01.2016 - Current

BA - Education Honors

Liberal College, Manipur University

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Shanchuila Shinglai