Shandip Biswakarma
Siliguri
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Team Player. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in CRM Software.
Overview
11
11
years of professional experience
Work History
Freelance Administrative Coordinator
Khan Expert Technology, Anil Refrigeration, Apollo Refrigeration & Dream Service Voltas franchise
01.2021 - 11.2023
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Developed and implemented organizational systems to streamline daily operations.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Revenue Item Sales of various Category Products.
- Service Request Monitoring Closing Daily Various Service-Related Calls on Real time Basis etc and try to provide the Customer Satisfaction regarding the services.
- Finance & Accounting Creating Monthly FPO Bills, Delivery Challan And Site Quotation.
- Inventory Management Handling all kinds of Products.
- Handling Customer Escalation and Query Regarding Service, Handling and Maintaining Engineer's as per the work and taking Feedback From Customer Regarding Service.
- Locate and define new process improvement opportunities in the Home Appliances Industry.
Quality Auditor
Tech Mahindra Ltd
01.2020 - 10.2020
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Addressed non-conformance issues, pausing production to correct errors.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Analyzed quality and performance data to support operational decision-making.
- Defined and implemented quality initiatives to reduce risk.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Quality Auditor
Tech Mahindra Ltd
01.2019 - 01.2020
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Streamlined audit processes for greater efficiency, reducing time spent on each evaluation.
- Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Administered 10 to 15 Calls For internal quality audits and assessed results to inform corrective action measures.
- Participated in departmental meetings to establish short- and long-term strategy.
- Addressed non-conformance issues, pausing production to correct errors.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Analyzed quality and performance data to support operational decision-making.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Defined and implemented quality initiatives to reduce risk.
- Edited, proofed and critiqued internal documents to improve clarity.
- Created and revised procedures, checklists and job aids to reduce errors.
- Quality Monitoring, Quality Analysis, Quality Feedback & Coaching
- Process Efficiency, Quality Inspection, Weekly & Monthly Calibration
- Responsible of all types of reports (PPT/Excel, Weekly & Monthly) related to productivity, KRA, KPI and Performance etc.
- Work with management to prioritize business and information need.
- Locate and define new process improvement opportunities
Customer Service Agent
Tech Mahindra Ltd
11.2017 - 12.2018
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Responded to customer calls and emails to answer questions about products and services.
- Adapted to new applications and maintained knowledge of current technologies.
- Facilitated communications through management of inbound and outbound customer calls.
- Addressed customer account discrepancies and concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Handling Calls, Chat & Emails.
- Providing Complete Satisfaction as per the concern
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Travel Consultant
Kundu Tours & Travels
08.2012 - 09.2017
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Optimized resource allocation by monitoring booking volume and adjusting staff scheduling accordingly.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Maintained and updated corporate traveler profiles with current information.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Followed up with customers to increase customer service with travel plans.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Collaborated with colleagues to create and promote special travel packages.
- Generated reports on travel trends and customer feedback to inform business goals.
- Developed promotional materials for travel packages to market hot destinations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Created promotional materials to increase visibility and attract larger market share.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Helped the Customers with packages Tour,Hotel Booking, Car rentals and Train Tickets able to handle all types of individuals and corporate clients.
- Providing Complete Satisfaction as per the customer's concern.
Education
Bachelor of Commerce (B.Com) - Accounting And Business Management
Indira Gandhi National Open University (I.G.N.O.U)
Siliguri06.2012
Associate of Commerce - Accounting And Business Management
National Institute of Open Schooling (N.I.O.S)
Siliguri04.2008
The Secondary School Certificate (SSC) - General Subject As Per Class X Criteria
The National Institute of Open Schooling (N.I.O.S)
Siliguri 04.2006
Skills
- Schedule Management
- Project Support
- Report Analysis
- Data Entry
- Staff Scheduling Procedures
- Inbound Phone Call Handling
- Travel Arrangements
- Verbal and Written Communication
- Calendar Management
- Attention to Detail
- Client Correspondence
- Vendor Management
- Visitor Support
- Maintenance Requirements
- Employee Development
- Administrative and Clerical Support
- Microsoft Office
- Office Equipment Maintenance
- Customer Database Systems
- Morale Improvements
- Documentation and Recordkeeping
- Managing Public Relations
- Overcoming Obstacles
- Handling and Sorting Mail
- Report Preparation and Analysis
- Evaluate Performance
- Constructive Feedback
- Client Observations
- Data Collation
- User Experience
- Collaboration and Interaction
- Corrective Actions
- Customer Service Management
- Staff Training
- Reminder Calls
- Continuous Improvement Process
- Change Implementation
- Appointment Scheduling
- Administrative Leadership
- Data Collection
Timeline
Freelance Administrative Coordinator
Khan Expert Technology, Anil Refrigeration, Apollo Refrigeration & Dream Service Voltas franchise
01.2021 - 11.2023
Quality Auditor
Tech Mahindra Ltd
01.2020 - 10.2020
Quality Auditor
Tech Mahindra Ltd
01.2019 - 01.2020
Customer Service Agent
Tech Mahindra Ltd
11.2017 - 12.2018
Travel Consultant
Kundu Tours & Travels
08.2012 - 09.2017
Bachelor of Commerce (B.Com) - Accounting And Business Management
Indira Gandhi National Open University (I.G.N.O.U)
Associate of Commerce - Accounting And Business Management
National Institute of Open Schooling (N.I.O.S)
The Secondary School Certificate (SSC) - General Subject As Per Class X Criteria
The National Institute of Open Schooling (N.I.O.S)
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