Shandul Choudhary

- Designed and delivered comprehensive training programs for new hires and existing employees to enhance product knowledge and operational efficiency.
- Focused on performance improvement through structured training sessions, coaching, and refresher courses, achieving an average throughput above 85%.
- Conducted training sessions for batches of 14-15 individuals over a structured 8-week period.
- Provided weekly coaching sessions to reinforce knowledge retention and skill application, leading to increased efficacy.
- Delivered refresher sessions for on-floor agents to reinforce key concepts and address knowledge gaps.
- Trained new hires on product specifications and best practices to ensure a smooth transition into their roles.

• Enhanced Website Navigation : Guided customers through the company's website, facilitating seamless online order placements and elevating the user experience.
• Efficient Chat Management : Managed to efficiently juggle three chat conversations concurrently, ensuring prompt and effective customer assistance.
• Empathetic Complaint Resolution : Addressed customer grievances with understanding and care, fostering enhanced customer loyalty and encouraging repeat patronage.
• Personalized Customer Support : Responded to customer inquiries by providing exceptional support and customized advice to meet their specific needs.
• Team Readiness and Documentation : Led briefing sessions before and after shifts to keep floor teams abreast of procedural updates. Diligently recorded these sessions and communicated them via email to uphold management awareness and organizational protocols.