Shanese Ray
Indianapolis
Summary
Efficient Leader with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
17
17
years of professional experience
Work History
Lead Dispatcher/Fleet Manager
Clifton Jett Transport
02.2021 - Current
- Consistently met or exceeded company goals for dispatch efficiency
- Motivated staff to deliver high-level customer service and delivery satisfaction by leading daily team huddles
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance including coaching and periodic dispatch meetings
- Monitored team delivery progress through Amazon's cortex system
- Created and managed a team schedule
- Served as a liaison between drivers, and Amazon to resolve issues or concerns quickly and effectively.
- Created and maintained fleet contacts and communications.
- Scheduled company vehicles for routine maintenance
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Coordinated with emergency services, ensuring timely support during critical situations including providing drivers with tows when necessary
- Evaluated and adjusted routes based on daily needs, available workers, and available vehicles.
Shift Supervisor
CVS Pharmacy
02.2012 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions including Moneygram wire transfers and money orders
- Responded to and resolved customer questions and concerns.
- Processed vendor deliveries ensuring all items were checked in and all returns were processed
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Ensured that weekly sales tags were current
- Completed cash and credit card transactions accurately using POS software.
Gallery Host
Hyatt Place Indianapolis/Keystone
05.2008 - 08.2012
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Ensured that meeting room set-ups were completed in a timely manner
- Prompt set-up and disassemble of daily continental breakfast
Education
High School Diploma -
Broad Ripple High School
Indianapolis, IN05-2006
Skills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Route planning
- Incident reporting
- Delegating work
- Verifying coverage
- Adjusting routes
- Scheduling expertise
- Strong leadership
- Attention to detail
- Time management
- Verbal and written communication
- Work order management
- Map reading
- Conflict resolution
- Schedule management
Timeline
Lead Dispatcher/Fleet Manager
Clifton Jett Transport
02.2021 - Current
Shift Supervisor
CVS Pharmacy
02.2012 - 03.2021
Gallery Host
Hyatt Place Indianapolis/Keystone
05.2008 - 08.2012
High School Diploma -
Broad Ripple High School
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