Shanese Ray
Indianapolis
Summary
Efficient Leader with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
17
17
years of professional experience
Work History
Lead Dispatcher/Fleet Manager
Clifton Jett Transport
02.2021 - Current
- Consistently met or exceeded company goals for dispatch efficiency
- Motivated staff to deliver high-level customer service and delivery satisfaction by leading daily team huddles
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance including coaching and periodic dispatch meetings
- Monitored team delivery progress through Amazon's cortex system
- Created and managed a team schedule
- Served as a liaison between drivers, and Amazon to resolve issues or concerns quickly and effectively.
- Created and maintained fleet contacts and communications.
- Scheduled company vehicles for routine maintenance
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Coordinated with emergency services, ensuring timely support during critical situations including providing drivers with tows when necessary
- Evaluated and adjusted routes based on daily needs, available workers, and available vehicles.
Shift Supervisor
CVS Pharmacy
02.2012 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions including Moneygram wire transfers and money orders
- Responded to and resolved customer questions and concerns.
- Processed vendor deliveries ensuring all items were checked in and all returns were processed
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Ensured that weekly sales tags were current
- Completed cash and credit card transactions accurately using POS software.
Gallery Host
Hyatt Place Indianapolis/Keystone
05.2008 - 08.2012
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Ensured that meeting room set-ups were completed in a timely manner
- Prompt set-up and disassemble of daily continental breakfast
Education
High School Diploma -
Broad Ripple High School
Indianapolis, IN05-2006
Skills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Route planning
- Incident reporting
- Delegating work
- Verifying coverage
- Adjusting routes
- Scheduling expertise
- Strong leadership
- Attention to detail
- Time management
- Verbal and written communication
- Work order management
- Map reading
- Conflict resolution
- Schedule management
Timeline
Lead Dispatcher/Fleet Manager
Clifton Jett Transport
02.2021 - Current
Shift Supervisor
CVS Pharmacy
02.2012 - 03.2021
Gallery Host
Hyatt Place Indianapolis/Keystone
05.2008 - 08.2012
High School Diploma -
Broad Ripple High School
Similar Profiles
Tyler SurrettTyler Surrett
Amazon Driver at Clifton JettAmazon Driver at Clifton Jett
Steve PenaSteve Pena
Welder Helper at Mike jettWelder Helper at Mike jett
Isabel GonzalezIsabel Gonzalez
Accountant at Jett Capital LLCAccountant at Jett Capital LLC
Kathleen Ernsberger, MPHKathleen Ernsberger, MPH
Project Management Specialist at Indiana University School of Medicine, Department of Surgery | Surgical Outcomes Quality Improvement Center (SOQIC) Health Services Research DivisionProject Management Specialist at Indiana University School of Medicine, Department of Surgery | Surgical Outcomes Quality Improvement Center (SOQIC) Health Services Research Division
India N RobertsonIndia N Robertson
Licensed Practical Nurse at Envive Healthcare Of IndianapolisLicensed Practical Nurse at Envive Healthcare Of Indianapolis