Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Hobbies and Interests
Languages
Timeline
Generic
Shani Prasad Gond

Shani Prasad Gond

New Delhi

Summary

Leading people and innovating ideas in my passion! I focus on adding values and expanding my wings in the wise skies of the ourishing hospitality industry. I am a man of commitment with an amiable and malleable; in a habit to produce the best outcome from the given resources. I believe in my guest relationship experience Deliverable oriented and clear communicative pattern, I am looking forward to coming out as an asset for the flag I served under.

Overview

5
5
years of professional experience

Work History

Food & Beverage Associate

SHANGRI-LA EROS NEW DELHI
02.2025 - Current
  • - Monitor food quality, presentation, and service standards
  • - Handle guest complaints and resolve issues promptly
  • - Support the management team with inventory management, stocking, and supplies
  • - Maintain a clean, safe, and organized restaurant environment
  • - Collaborate with kitchen staff to ensure timely food delivery and meet guest expectations
  • - Cover shifts, including evenings and weekends, as needed
  • - Excellent communication and interpersonal skills
  • - Strong leadership and problem-solving abilities
  • - Attention to detail and ability to multitask
  • - Knowledge of food safety and handling procedures
  • - Basic math skills for handling cash, credit, and inventory management
  • - Flexibility and adaptability in a fast-paced environment
  • - Set up and arrange banquet rooms according to event plans, including table settings, audio-visual equipment, and decorations
  • - Serve food and beverages during events, ensuring prompt and courteous service
  • - Maintain cleanliness and organization of banquet areas, including restocking supplies and replenishing amenities
  • - Assist with event planning, coordination, and execution, including weddings, conferences, and social gatherings
  • - Respond to guest inquiries and requests, addressing concerns and resolving issues promptly
  • - Work closely with banquet managers, event coordinators, and other hotel staff to ensure smooth event execution
  • - Conduct pre-event walk-throughs to ensure meeting and event specifications are met
  • - Operate banquet equipment, including audio-visual gear and lighting systems
  • - Pour wine and serve beverages during events, as required
  • - Assist with buffet setup, service, and breakdown
  • - Maintain accurate records of event details, including setup, service, and billing information
  • - Basic knowledge of food safety and handling procedures
  • - Familiarity with banquet software and systems (e.g., Opera, Cesta)

Food & Beverage Associate

THE LODHI NEW DELHI
08.2023 - 02.2025
  • - Greet and serve guests with a smile, taking orders and serving food and beverages
  • - Ensure tables are clean and set, and maintain cleanliness throughout the restaurant
  • - Assist with taking orders, serving, and handling payments
  • - Support kitchen staff with plating and garnishing dishes
  • - Collaborate with team members to ensure seamless service and meet customer expectations
  • - Learn about menu items, ingredients, and allergens to provide excellent recommendations
  • - Provide feedback to management on customer preferences and concerns
  • - Deliver food and beverages to guest rooms, presenting dishes with a personalized touch
  • - Set up and arrange in-room dining setups, including tables, linens, and amenities
  • - Provide exceptional guest service, addressing requests and concerns promptly
  • - Maintain cleanliness and organization of room service equipment and delivery carts
  • - Collaborate with kitchen staff to ensure timely delivery and meet guest expectations
  • - Handle payment and billing processes, ensuring accuracy and confidentiality
  • - Maintain knowledge of menu items, ingredients, and allergens to provide excellent service
  • - Ability to multitask and work in a fast-paced environment
  • - Attention to detail and willingness to learn
  • - Positive attitude and teamwork spirit
  • - Basic math skills for handling cash and credit transactions
  • DLF Hospitality

Industrial Trainee

CROWNE PLAZA NEW DELHI OKHLA BY IHG
07.2021 - 12.2021
  • All core departments: Food and beverage service, Food Production, Front Office and Housekeeping

Education

Bachelor Degree - Hotel Management and Catering Technology

BANARSIDAS CHANDIWALA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY

Intermediate - 12th U.P Board

Government Jubilee Inter College

High School - 10th U.P Board

Lokmanya Inter College (LMIC)

Skills

  • Microsoft Office
  • Micros
  • Adaptable
  • Empathy
  • Team Management
  • Proactive

Accomplishments

  • Awarded the Joy Creator Award at GMA Shangri-La Eros New Delhi, recognized for outstanding contributions.
  • Awarded by employee of the month at THE LODHI many times
  • Completed the following courses from Typsy and certified from Institute of Hospitality: Beer basics, Espresso coffee drinks

Disclaimer

All information in this resume is right and truthful to the best of my knowledge and faith.

Hobbies and Interests

  • Listening Music
  • Travelling, Exploring Mountains
  • Clicking Picture

Languages

Hindi
First Language
English
Beginner
A1

Timeline

Food & Beverage Associate

SHANGRI-LA EROS NEW DELHI
02.2025 - Current

Food & Beverage Associate

THE LODHI NEW DELHI
08.2023 - 02.2025

Industrial Trainee

CROWNE PLAZA NEW DELHI OKHLA BY IHG
07.2021 - 12.2021

Bachelor Degree - Hotel Management and Catering Technology

BANARSIDAS CHANDIWALA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY

Intermediate - 12th U.P Board

Government Jubilee Inter College

High School - 10th U.P Board

Lokmanya Inter College (LMIC)
Shani Prasad Gond