Shani Prasad Gond
New Delhi
Summary
Leading people and innovating ideas in my passion! I focus on adding values and expanding my wings in the wise skies of the ourishing hospitality industry. I am a man of commitment with an amiable and malleable; in a habit to produce the best outcome from the given resources. I believe in my guest relationship experience Deliverable oriented and clear communicative pattern, I am looking forward to coming out as an asset for the flag I served under.
Overview
5
5
years of professional experience
Work History
Food & Beverage Associate
SHANGRI-LA EROS NEW DELHI
02.2025 - Current
- - Monitor food quality, presentation, and service standards
- - Handle guest complaints and resolve issues promptly
- - Support the management team with inventory management, stocking, and supplies
- - Maintain a clean, safe, and organized restaurant environment
- - Collaborate with kitchen staff to ensure timely food delivery and meet guest expectations
- - Cover shifts, including evenings and weekends, as needed
- - Excellent communication and interpersonal skills
- - Strong leadership and problem-solving abilities
- - Attention to detail and ability to multitask
- - Knowledge of food safety and handling procedures
- - Basic math skills for handling cash, credit, and inventory management
- - Flexibility and adaptability in a fast-paced environment
- - Set up and arrange banquet rooms according to event plans, including table settings, audio-visual equipment, and decorations
- - Serve food and beverages during events, ensuring prompt and courteous service
- - Maintain cleanliness and organization of banquet areas, including restocking supplies and replenishing amenities
- - Assist with event planning, coordination, and execution, including weddings, conferences, and social gatherings
- - Respond to guest inquiries and requests, addressing concerns and resolving issues promptly
- - Work closely with banquet managers, event coordinators, and other hotel staff to ensure smooth event execution
- - Conduct pre-event walk-throughs to ensure meeting and event specifications are met
- - Operate banquet equipment, including audio-visual gear and lighting systems
- - Pour wine and serve beverages during events, as required
- - Assist with buffet setup, service, and breakdown
- - Maintain accurate records of event details, including setup, service, and billing information
- - Basic knowledge of food safety and handling procedures
- - Familiarity with banquet software and systems (e.g., Opera, Cesta)
Food & Beverage Associate
THE LODHI NEW DELHI
08.2023 - 02.2025
- - Greet and serve guests with a smile, taking orders and serving food and beverages
- - Ensure tables are clean and set, and maintain cleanliness throughout the restaurant
- - Assist with taking orders, serving, and handling payments
- - Support kitchen staff with plating and garnishing dishes
- - Collaborate with team members to ensure seamless service and meet customer expectations
- - Learn about menu items, ingredients, and allergens to provide excellent recommendations
- - Provide feedback to management on customer preferences and concerns
- - Deliver food and beverages to guest rooms, presenting dishes with a personalized touch
- - Set up and arrange in-room dining setups, including tables, linens, and amenities
- - Provide exceptional guest service, addressing requests and concerns promptly
- - Maintain cleanliness and organization of room service equipment and delivery carts
- - Collaborate with kitchen staff to ensure timely delivery and meet guest expectations
- - Handle payment and billing processes, ensuring accuracy and confidentiality
- - Maintain knowledge of menu items, ingredients, and allergens to provide excellent service
- - Ability to multitask and work in a fast-paced environment
- - Attention to detail and willingness to learn
- - Positive attitude and teamwork spirit
- - Basic math skills for handling cash and credit transactions
- DLF Hospitality
Industrial Trainee
CROWNE PLAZA NEW DELHI OKHLA BY IHG
07.2021 - 12.2021
- All core departments: Food and beverage service, Food Production, Front Office and Housekeeping
Education
Bachelor Degree - Hotel Management and Catering Technology
BANARSIDAS CHANDIWALA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY
Intermediate - 12th U.P Board
Government Jubilee Inter College
High School - 10th U.P Board
Lokmanya Inter College (LMIC)
Skills
- Microsoft Office
- Micros
- Adaptable
- Empathy
- Team Management
- Proactive
Accomplishments
- Awarded the Joy Creator Award at GMA Shangri-La Eros New Delhi, recognized for outstanding contributions.
- Awarded by employee of the month at THE LODHI many times
- Completed the following courses from Typsy and certified from Institute of Hospitality: Beer basics, Espresso coffee drinks
Disclaimer
All information in this resume is right and truthful to the best of my knowledge and faith.
Hobbies and Interests
- Listening Music
- Travelling, Exploring Mountains
- Clicking Picture
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Food & Beverage Associate
SHANGRI-LA EROS NEW DELHI
02.2025 - Current
Food & Beverage Associate
THE LODHI NEW DELHI
08.2023 - 02.2025
Industrial Trainee
CROWNE PLAZA NEW DELHI OKHLA BY IHG
07.2021 - 12.2021
Bachelor Degree - Hotel Management and Catering Technology
BANARSIDAS CHANDIWALA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY
Intermediate - 12th U.P Board
Government Jubilee Inter College
High School - 10th U.P Board
Lokmanya Inter College (LMIC)