Summary
Overview
Work History
Education
Skills
Timeline
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Shania Ferguson

Terre Haute,IN

Summary

I am a friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. I maintain a professional appearance and demeanor and expertly completes assigned tasks with focus on quality. I am dependable and a quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Receptionist

Union Health
09.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.

Lead Behavioral Health Technician

Anabranch Recovery Center
01.2022 - 08.2022
  • Enhanced patient care by developing and implementing individualized behavioral treatment plans.
  • Collaborated with interdisciplinary team members to create comprehensive treatment plans for clients.
  • Increased client engagement by utilizing evidence-based therapeutic techniques tailored to individual needs.
  • Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
  • Conducted group therapy sessions to foster healthy communication and coping skills among clients.
  • Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
  • Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
  • Promoted a positive therapeutic environment by consistently modeling appropriate behaviors and interactions with clients.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Mental Health Technician

Harsha Behavioral Center
03.2020 - 08.2022
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.

Certified Nursing Assistant

Springhill Village
06.2019 - 01.2020
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.

Education

CNA License -

Premier Healthcare
Terre Haute
05.2019

High School Diploma -

Terre Haute South Vigo High School
06.2015

Skills

  • Clerical Support
  • Administrative Support
  • Scheduling
  • Medical Charting/EMR experience
  • Building rapport with patients
  • Ability to adjust quickly from floating to different offices frequently
  • Going the extra mile to help someone

Timeline

Receptionist

Union Health
09.2022 - Current

Lead Behavioral Health Technician

Anabranch Recovery Center
01.2022 - 08.2022

Mental Health Technician

Harsha Behavioral Center
03.2020 - 08.2022

Certified Nursing Assistant

Springhill Village
06.2019 - 01.2020

CNA License -

Premier Healthcare

High School Diploma -

Terre Haute South Vigo High School

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Shania Ferguson