Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shania Rogers

Indianapolis

Summary

Professional advocate with extensive experience in client relations and conflict resolution. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in communication, problem-solving, and empathy, with dependable and flexible approach to challenges.

Overview

6
6
years of professional experience

Work History

Member Advocate

Welltrans
06.2024 - Current
  • Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
  • Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
  • Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
  • Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
  • Participated in regular team meetings, sharing insights gained from daily interactions with members to benefit overall operations.
  • Leveraged strong problem-solving skills to address complex member issues efficiently and effectively.
  • Developed strong relationships with members, fostering trust and loyalty to the organization.
  • Answered phone calls and messages for 12-physician mental health medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Sales Associate Specialist

ACE Cash Express Inc.
02.2024 - 06.2024
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
  • Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
  • Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
  • Greeted customers and provided outstanding customer service.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Unlicensed Claims Representative

USAA
01.2023 - 01.2024
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Developed in-depth understanding of insurance policies and procedures.
  • Checked documentation for accuracy and validity on updated systems.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Enhanced client satisfaction by efficiently processing claims within designated time frames.

Retail Relationship Banker

Woodforest Bank
05.2022 - 11.2022
  • Implemented process improvements that led to increased operational efficiencies and cost savings for the branch network.
  • Enhanced client loyalty by consistently delivering on commitments and meeting or exceeding expectations during interactions.
  • Developed strong relationships with clients by offering tailored solutions to their financial goals.
  • Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
  • Collaborated with other team members to deliver seamless banking experiences for customers.
  • Streamlined account opening procedures, resulting in improved efficiency and reduced wait times for customers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Wendy's Shift Manager

Wendys Restaurant
06.2019 - 05.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Education

Lawrence Central High School
Lawrence, IN
06-2021

Skills

  • Cross-cultural communication
  • Assertiveness
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • HIPAA compliance
  • Money handling
  • Relationship building
  • Appointment scheduling
  • Critical thinking
  • Decision-making
  • Cash handling

Timeline

Member Advocate

Welltrans
06.2024 - Current

Sales Associate Specialist

ACE Cash Express Inc.
02.2024 - 06.2024

Unlicensed Claims Representative

USAA
01.2023 - 01.2024

Retail Relationship Banker

Woodforest Bank
05.2022 - 11.2022

Wendy's Shift Manager

Wendys Restaurant
06.2019 - 05.2022

Lawrence Central High School

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Shania Rogers