Shankar Babu
Chennai
Summary
Sixteen years professional with a proven track record at Barclays Global Services, adept in Robotic Automation, Data Analytics and Business Transformation showcasing exceptional skills in Bt cost savings and efficiency improvements, including a standout £130K business value realization from RPA initiatives. Demonstrates a strong blend of analytical prowess and strategic thinking, with a commitment to driving transformative outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
AVP Transformation– LOB- Fincrime
Barclays Gobal Services
Chennai
07.2022 - Current
- Completed UiPath RPA project on payment screening process and saved £75K
- Saved £50K in the customer screening process through various process improvement levers
- Saved 12 FTE via workforce management, AHT rationalization in Active ops management
- Completed 5 RPA projects right from gap identification till deployment and achieved Business Value Realization of £130K
- Architected process design for a work flow tool for banking refresher process as a part of KYC
- Worked as business Analyst on new workflow tool design right from requirement gathering, writing user stories, process flow, creation of Jira
Assistant Manager Transformation– LOB – F&A
Accenture Technology Solutions
Bengaluru
04.2020 - 06.2022
- RPA – Cognitive solution implementation of Ui path and Automation Anywhere across India projects – $200K benefit realized
- Omni channel (Chat & Voice BOT- Yellow messenger) – Tactical Solution implementation deflect volume using Chat Bot, Voice Bot & Messaging blast – 700K benefit realized
- OCR – Implementation of Abbey or machine learning OCR to facilitate automation
- Workflow implementation – 5S standardization of process using Accenture workflow modules
- Reporting & Analytics - Digitization of reporting and machine learning opportunities implementation
- Deployed a digital product across the globe with the objective of transforming manual close period activities (RTR) to a digital platform, which helped to sunset the excel application and saved 15 FTE
- Deployed 7 mini bots using excel automation and 5 RPA projects using Automation Anywhere tool with Business Value Realization of $1 Million
Team Manager PEX – LOB – F&A
Cognizant Technology Solutions
Chennai
03.2019 - 03.2020
- Analytics – Used Power Bi to build benefit realization for prohance or efficiency tracking tool for verticals with a click of button, Benefit realization tracking simplified
- RPA & OCR (Ui Path) – Opportunity identification (VSM), Working on feasibility, Creation of BRD & Cost benefit analysis -$100K
Service Manager – Operational Excellence- LOB – HRO
Wipro
Chennai
04.2018 - 03.2019
- Driven HR chat box automation project using NLP
- Completed Uipath RPA project on HRSS which resulted in saving 5 FTEs
- Completed Six Sigma BB project on workflow reduction in HRO space resulted in 9% decrease in daily workflow
Team Lead Quality – LOB – F&A
IQBack Office
Chennai
11.2016 - 03.2018
- Successfully implemented Transaction quality frame work for the TQT team
- Control & Business Processes: Maintain Internal the Quality Management system for the Clients (RCSA& CAR)
- Benchmarking -Assessing Domain control limits Vs Process Specific limits – To identify the gap for improvement opportunities
- Completed LSS BB re-engineering project in account payables process resulted in saving 8 FTEs
- Completed a six sigma BB project on improving the quality score from 75.4% to 85 % in accounts payables process
- Completed a project in accounts receivables, which ensures zero miss outs of documents submission on line by due date which resulted in saving $52000 annually
- Done Lean project in accounts payables team by eliminating the waste in the process, resulted saving $10300 annually
- Supported on implementing 5 process improvements ideas from initiation to implementation
Business Process Lead (Quality)– Outsourced Retail Services–Domain F&A, Dispute Management & Chargeback.
Tata Consultancy Services
Chennai
10.2008 - 11.2016
- Balance Score Card (BSC) – Prepare BSC for operations based on GM, Transaction audit, Quality audit etc
- Control & Business Processes: Maintain Internal the Quality Management system for the Clients (RCSA& CAR)
- Driving Robotic Automation
- Risk assessment of Operations and on any major change taking place
- Change Management – Driving new changes and tool deployment and responsible for convincing and 100% compliance
- Completed a lean project by automating banking process using OCR, saved $17000 annually
- Adhere to compliance to Quality standards (ISO 9001, 14001, 27001)
- Root Cause Analysis on Customer VOC / Customer Survey
- Increasing employee satisfaction score from 55% to 70%
- Reduction of attrition rate - from 18% to under 5%
- Right grade mix project for succession planning
Education
MBA - Finance
Pondicherry university
01.2012
BSc.ISM -
D.R.B.C.C.C Hindu College
01.2008
HSC -
Corporation Boys Higher Secondary School
01.2005
SSLC -
Swamy Vivekananda Matriculation School
01.2003
Skills
- Python
- SQL
- R language
- Tableau
- Machine learning
- Data Science
- Excel
- Power BI
- Six Sigma Black Belt
- Operation Excellence
- Kaizen - CI
- Robotic Automation (Automation Anywhere, UIPath)
- Analytics (Predictive, Descriptive & Prescriptive)
- Risk Assessment and Management
Certification
- RPA professional certified from Automation Anywhere and UiPath
- Six Sigma Black Belt certified
- Business Analytics certified from ISI
- Data Science certified from IIT
Hobbies and Interests
Reading Books
Technical Knowledge
SAP, Oracle, Microsoft GP, other inhouse ERP systems, Automation Anywhere, UiPath, Excel, Minitab, Python, ML, SQL, Tableau, R, Excel, MS Word, PowerPoint, Access, Visio
Personal Information
- Father's Name: N. BABU
- Date of Birth: 03/16/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
AVP Transformation– LOB- Fincrime
Barclays Gobal Services
07.2022 - Current
Assistant Manager Transformation– LOB – F&A
Accenture Technology Solutions
04.2020 - 06.2022
Team Manager PEX – LOB – F&A
Cognizant Technology Solutions
03.2019 - 03.2020
Service Manager – Operational Excellence- LOB – HRO
Wipro
04.2018 - 03.2019
Team Lead Quality – LOB – F&A
IQBack Office
11.2016 - 03.2018
Business Process Lead (Quality)– Outsourced Retail Services–Domain F&A, Dispute Management & Chargeback.
Tata Consultancy Services
10.2008 - 11.2016
- RPA professional certified from Automation Anywhere and UiPath
- Six Sigma Black Belt certified
- Business Analytics certified from ISI
- Data Science certified from IIT
MBA - Finance
Pondicherry university
BSc.ISM -
D.R.B.C.C.C Hindu College
HSC -
Corporation Boys Higher Secondary School
SSLC -
Swamy Vivekananda Matriculation School
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