Shankar C
Senior Associate
Bangalore
Summary
Experienced in Sales Operations and Order Management in Oil & Energy services industry. Expert in Salesforce, & SAP. Appreciated for efficiently resolving problems, Reliable resource during rush requests and driving overall operational improvements. Working with different teams to understand their Business processes, collecting functional requirements in collaboration with business stakeholders. Ability to work in diverse company environment including interaction with internal and external resources. Excels at prioritizing work by avoiding being involved in endless details. Always on target and on time with assigned tasks and is a master of time management. Proven multi-tasking capabilities with strong ability to plan and manage complex projects with standard time schedules priorities.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Senior Associate - Order Management (Cash Applications)
Cargill Business Services India Private Limited
10.2022 - 01.2023
- Download Bank Statement and posting the payments in SAP
- Allocate received payments to respective customer accounts
- Perform pro-active cash collection process
- Follow up with customers by mail/phone for overdue accounts to ensure timely payment
- Preparing unapplied and unidentified monthly reports
Process Analyst - Order Management
Halliburton India Pvt Ltd
12.2020 - 05.2022
- Responsible for processing & generating evaluation & extension order requests in SAP which includes generating quotations, sales order processing & software license generation
- Customer Master Record Management - Customer creation (Sold to, Bill to, Ship to and Payer), Create/Modify/Change customer record as per the requirements
- Responsible for cleanup process - Dismantle & Exchange(D&E) expired evaluation licenses from SAP
- Responsible for managing Licensing queue management via Salesforce
- Manage the accuracy of all changes made to the Sales Orders, Quotations & S/w Licenses
- Providing support to the customers globally as a part of cloud support team
Order Management Specialist (Financial & Risk)
Refinitiv (Thomson Reuters International Services Pvt Ltd)
02.2018 - 11.2020
- Creating quotes and Orders to permission, various Thomson products and also Exchanges (Third Party) product access for FGA clients like HSBC, JPM, Deustche Bank, Morgan Stanley
- Generating Order forms
- Investigate on Order forms and Contracts
- Investigating client Billing Issues and work on rectifying them (Both in Seibel as well as SAP)
- Working on Billing Corrections/Disputes
- Handling Bulk projects for clients like JP Morgan, HSBC, Morgan Stanley etc., where there is a requirement for a number of users
- Managing client calls, providing inputs related to Permissioning, invoice queries, product information and other queries
HR Executive (Human Resource Operations - Contract)
Target Corporation India Pvt Ltd
08.2016 - 01.2018
- Worked on multiple works sets-TM Documentation, Agency Background Verification, PDT, Historical Edits, I9, HROC Imports, and Terminations
- Audit and update candidate/employee information
- Attributing the scanned documents to the team member number
- Hands on Experience with People Soft, Kronos, Citrix, Knowledge Lake & Share point tools
Executive-Insurance (Operations)
Capita India Private Limited
10.2011 - 10.2012
- Worked as Executive-Insurance in Valuation, Illustration & Projections & Agency Intervention Team (VIP-AIT)
- Worked on Pension, Conventional & Life Policies with UK Clients & Other Overseas Clients
- Appointing Agents for the Policy as per the Customer Request & Independent Financial Advisor
- Sending policy information
- I.e., Values, Projections & Retirement Benefits of the policy as per the customer & Independent Financial Advisor request
Education
MBA - Finance & Marketing
Bangalore University
BBM - Finance
Bangalore University
Skills
Basic MS Office
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Personal Information
- Date of Birth: 06/17/88
- Gender: Male
- Nationality: Indian
Timeline
Senior Associate - Order Management (Cash Applications)
Cargill Business Services India Private Limited
10.2022 - 01.2023
Process Analyst - Order Management
Halliburton India Pvt Ltd
12.2020 - 05.2022
Order Management Specialist (Financial & Risk)
Refinitiv (Thomson Reuters International Services Pvt Ltd)
02.2018 - 11.2020
HR Executive (Human Resource Operations - Contract)
Target Corporation India Pvt Ltd
08.2016 - 01.2018
Executive-Insurance (Operations)
Capita India Private Limited
10.2011 - 10.2012
MBA - Finance & Marketing
Bangalore University
BBM - Finance
Bangalore University
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