Shankar Debnath
Sales Training and Customer Experience Leader
Bangalore,Karnataka
Summary
Sales & Training Leader | Customer Experience & Revenue Growth Specialist Bangalore, Karnataka | + Professional Summary Results-driven Sales & Training Leader with over 10 years of experience driving revenue growth, enhancing customer experience, and developing high-performance sales teams. Proven track record in sales strategy execution, training design, and customer relationship management. Adept at boosting sales conversions, optimizing training programs, and fostering team excellence. Passionate about scaling business operations through innovative sales methodologies and customer engagement strategies.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Head of Training & Customer Support
Travel LYKKE
Remote
05.2023 - 07.2024
- Designed and executed sales training programs, leading to a 20% improvement in lead conversion rates
- Implemented customer retention strategies, boosting repeat business by 15%
- Led a high-performance sales team, coaching them on quota achievement and pipeline management
- Developed data-driven KPI tracking models, improving sales performance metrics
- Integrated CRM tools to enhance customer insights and optimize sales outreach.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Supported customer service improvements with detailed feedback analysis.
- Assisted in improving product design with detailed user feedback analysis.
- Conducted comprehensive market research to inform strategic planning.
- Helped streamline client onboarding processes, leading to smoother client experience.
Senior Training Manager
Unacademy
Bangalore
01.2020 - 01.2023
- Managed sales enablement programs, increasing revenue by 25% through improved sales training
- Conducted cold call training, resulting in a 30% improvement in lead generation efficiency
- Created structured sales training paths aligned with corporate growth strategies
- Implemented incentive-based sales coaching, boosting team motivation and performance
- Led workshops on objection handling, sales funnel management, and persuasive selling techniques.
- Developed custom e-learning modules for remote employees, expanding access to valuable professional development resources.
- Streamlined onboarding process for new hires, accelerating their integration into the company culture and work expectations.
- Partnered with HR personnel in workforce planning efforts to forecast future staffing needs based on anticipated skill requirements.
- Fostered a culture of continuous learning within the organization, promoting ongoing personal and professional growth among staff members.
- Led cross-functional teams in developing strategic learning plans aligned with corporate priorities and industry trends.
- Aligned training content with company objectives, ensuring that employees were well-equipped to meet organizational goals.
Training Manager
Great Learning
Bangalore
01.2019 - 01.2020
- Developed consultative selling techniques to enhance customer engagement and upselling
- Created a quota-based sales training module, improving revenue per employee by 18%
- Led workshops on B2B & B2C sales strategies, resulting in optimized deal closure rates
- Designed sales pitch refinement programs, increasing conversion rates by 12%
- Implemented a structured CRM adoption plan to streamline sales tracking and customer follow-ups.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
Customer Service & Sales Associate
Minacs
Bangalore
01.2007 - 01.2009
- Consistently exceeded sales targets by identifying upsell and cross-sell opportunities, boosting revenue
- Successfully converted inbound customer inquiries into sales, increasing conversion rates by 20%
- Used consultative selling techniques to promote additional products and services, enhancing customer lifetime value
- Resolved escalated customer concerns while offering tailored product recommendations, driving repeat business
- Maintained a strong sales pipeline by proactively following up with potential leads and dormant accounts.
Operations Analyst
JPMorgan Chase
Bangalore
07.2014 - 03.2018
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Supported supervisor and associated team members to maintain system functionality.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
- Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.
- Optimized operational efficiency by analyzing and streamlining processes.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Increased cost savings by identifying areas for process improvement and implementing cost-effective solutions.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Actively participated in strategic planning meetings, contributing valuable input towards setting departmental objectives.
Education
Bachelor of Business Administration -
Madras University
Bangalore 03.2005 - 06.2010
12th - 2nd PUC - Commerce
Bangalore University
Bangalore 03.2004 - 06.2004
10th Std - School
KV ASC School
Bangalore 04.2002 - 06.2003
Skills
Sales Training & Enablement Revenue Growth Strategies Lead Conversion Optimization undefined
Certification
Certified Sales Trainer | Advanced Customer Relationship Management (CRM) | Sales
Timeline
Head of Training & Customer Support
Travel LYKKE
05.2023 - 07.2024
Senior Training Manager
Unacademy
01.2020 - 01.2023
Training Manager
Great Learning
01.2019 - 01.2020
Operations Analyst
JPMorgan Chase
07.2014 - 03.2018
Customer Service & Sales Associate
Minacs
01.2007 - 01.2009
Bachelor of Business Administration -
Madras University
03.2005 - 06.2010
12th - 2nd PUC - Commerce
Bangalore University
03.2004 - 06.2004
10th Std - School
KV ASC School
04.2002 - 06.2003
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