Shankar Iyer
Account Management & Sales
Pune
Summary
Goal-oriented Customer Service Manager with 7 + years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
ACCOUNT MANAGER, US AVS
Amazon
Pune
04.2025 - 05.2026
- Managed US vendor portfolios including Medical Specialties, Overmont, Rico Inc, Gear Aid, and Starbrite, with a combined portfolio value of approximately $30 Million
- Strategic Account Leadership: Directed a portfolio of high-value US vendors, ensuring operational excellence and consistent revenue growth through proactive account planning and governance.
- Executive Stakeholder Engagement: Partnered with senior vendor leadership, including CEOs and CFOs, acting as a trusted advisor to uncover new opportunities and guide long-term growth strategies.
- Revenue Assurance: Strengthened vendor performance by implementing governance frameworks, improving catalog accuracy, and optimizing inventory planning to safeguard multimillion-dollar revenue streams.
- Growth Enablement: Identified opportunities to expand product categories and leveraged Amazon’s promotional tools to drive incremental sales and account penetration.
- Issue Resolution: Functioned as the primary escalation point, resolving operational challenges swiftly to maintain high levels of customer satisfaction.
- Cross-functional Collaboration: Coordinated with Amazon’s internal teams across supply chain, compliance, and marketing to deliver seamless execution and measurable value.
- Performance Reviews: Led regular business reviews and strategic sessions with vendors, aligning on growth objectives and operational improvements.
- Forecasting & Reporting: Maintained accurate forecasting, revenue tracking, and account documentation to support renewals and expansion initiatives.
- Key Achievements
- Protected and grew a $30M vendor portfolio through proactive governance and compliance management.
- Expanded vendor portfolios by introducing new product categories and promotional strategies, driving measurable sales growth.
- Strengthened vendor relationships by acting as a consultative partner, ensuring long-term account expansion and retention.
- Delivered operational efficiencies that improved vendor satisfaction and reduced escalations.
Freelancer
Ace Realty
04.2021 - 04.2025
- Worked as a consultant in the real estate market to help clients buy the right homes.
- Generated leads through digital marketing and built a sales funnel.
- Maintained records and billings for returns and payments for clients.
- Engaged with various clients from all backgrounds on a daily basis by building rapport and helped them curate projects according to their requirements .
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Collected, arranged, and input information into database system.
- Analyzed user feedback to gather input and identify areas required for improvement.
Deputy Manager Channel
RCP
11.2018 - 02.2020
- VASCON
- Key Account Management – Managing key accounts in channel sales for promoting all projects residential and commercials to clients.
- Also, providing support for sales teams in visit co ordination and objection handling
- ICP – Handling Institutional channel partners like Proptiger, Remax, Square yards, Trespect etc with assistance to them in terms of training, site visit co ordination, support, planning activities to achieve sales numbers
- RCP – Also, worked with Regional Channel Partners in Micro markets providing them all support from sales and marketing point of view.
- Outstation / Outreach - Established Navi Mumbai & Hyderabad Channel Sales market with outreach and Empanalment of new channel partners and increasing customer base.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
Assistant Manager Channel Sales
Mantra Properties
03.2020 - 05.2021
- Achieved 95% KPI of overall targets. Engaged with various clients by onboarding them and being the point of contact between the organisation and customers in the pune real estate market.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales in real estate projects.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Organized and maintained vendor records in accordance with corporate guidelines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved customer service ratings and accurately solved problems using active listening and understanding customer concerns.
- Provided superior and individualized customer service.
Senior Relationship Manager
Proptiger
01.2017 - 01.2018
- Looking after East Pune market working with a team to close deals with clients at various locations
- Client oriented functioning that involves client interaction, need assessment followed by closures
- Building networks and rapport with clients and builder staff for smooth functioning of business
- Target Oriented functioning by bringing business to the company in an ethical and compliant manner
- Worked with clients to address and respond to client and partnership management issues.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
Sales Manager
HDFC Life
01.2016 - 01.2017
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Unit Manager
Bajaj Allianz
01.2015 - 01.2016
- Sales - Drive sales and achieve targets set for every month in a time bound manner.Being pilot project we were involved in B to B and B to C selling across institutions
- Marketing - Maximising reach through offline marketing which involved presentations at organisations, word of mouth and advertising
- Team Management - Heading a sales team of 3 individuals to reach time oriented targets.From hiring to training to sales execution i was also responsible for their sales growth and customer base.
- Hiring - Building a sales force involved hiring of sales executives who are the first point of contact in the sales process.and reaching out to them with product information and brand effectiveness to get mass leads for effective conversion.
Education
Batchelor Of Commerce - Marketing
Modern College Of Arts, Commerce
05.2009 - 01.2013
12th -
Hill Grove high School
Shimla 03.2008 - 01.2009
10th - undefined
Army School
AmbalaSkills
Rapport Building
Performance improvements
Business planning
Skilled in mediation
Expertise in sales
Business Development
Strategic planning
Timeline
ACCOUNT MANAGER, US AVS
Amazon
04.2025 - 05.2026
Freelancer
Ace Realty
04.2021 - 04.2025
Assistant Manager Channel Sales
Mantra Properties
03.2020 - 05.2021
Deputy Manager Channel
RCP
11.2018 - 02.2020
Senior Relationship Manager
Proptiger
01.2017 - 01.2018
Sales Manager
HDFC Life
01.2016 - 01.2017
Unit Manager
Bajaj Allianz
01.2015 - 01.2016
Batchelor Of Commerce - Marketing
Modern College Of Arts, Commerce
05.2009 - 01.2013
12th -
Hill Grove high School
03.2008 - 01.2009
10th - undefined
Army School