Shankar Manokaran
Fraud & Claim Operations Associate Manager
Chennai
Summary
Banking operations professional with 19+ years banking experience KYC (Audit certification, Accounting maintenance and closure) & Chargeback process.
Overview
20
20
years of professional experience
Work History
Fraud & Claim Operations Associate Manager
WELLS FARGO
05.2018 - Current
- Lead a team of 25+ members and 3 Leads, driving performance and operational excellence.
- Define objectives, monitor progress, and provide feedback to ensure delivery within SLA.
- Conduct performance reviews, implement improvement plans, and support new managers in BAU.
- Delegate tasks effectively, manage resources, and resolve issues to enhance efficiency.
- Supported Manila migration and ensured seamless transition of processes.
- Monitored chargeback trends, identified fraud patterns, and implemented preventive measures.
- Prepared and presented monthly/quarterly reports on chargebacks, disputes, and fraud metrics.
- Collaborated with fraud and risk teams to mitigate high-risk transactions.
- Ensured compliance with Reg E, Reg Z, and card network rules.
- Delivered Monthly Business Reviews (MBR) to LOB and senior management.
- Represented Wells Fargo CSR initiatives with Anudip Foundation, mentoring students in Excel, Word, and interview skills to support MNC placements.
Team Leader
TATA CONSULTANCY SERVICES
04.2008 - 03.2018
- Led 15+ team members for Audit Certification and AMT processes.
- Prepared audit confirmations for end clients and auditors.
- Managed end-to-end account maintenance across 16 Western Europe countries.
- Oversaw account closure processes for the same region.
- Prepared MIS reports on daily, weekly, and monthly basis.
- Recognized with the Best Team Award for outstanding performance in both processes.
- Progressed from Associate to Senior Associate and Team Leader through two promotions.
- Directed the chargeback re-presentment team, monitored performance, and ensured SLA compliance.
- Maintained regular connects with LOB for volume and capacity updates.
Process Agent
SUNDARAM BUSINESS SERVICES
04.2006 - 04.2008
- Managed Australian mutual funds accounting using Simple Fund software.
- Processed client documents received via email and updated them in the application.
- Addressed and resolved client queries through effective email communication.
- Shared Profit & Loss statements, Balance Sheets, and Dividend Income reports with clients post auditor verification.
Education
Commerce
University of Madras
Chennai 04.2001 -
Skills
Career Skills: People Management, Operational Excellence, Risk & Fraud Management, Stakeholder Engagement, Corporate Social Responsibility (CSR),
Software Skills: MS office tools
Additional Information
CSR Lead – Wells Fargo
I lead corporate social responsibility programs, focusing on community development, environmental sustainability, employee volunteering, education support, healthcare initiatives, and stakeholder engagement.
Timeline
Fraud & Claim Operations Associate Manager
WELLS FARGO
05.2018 - Current
Team Leader
TATA CONSULTANCY SERVICES
04.2008 - 03.2018
Process Agent
SUNDARAM BUSINESS SERVICES
04.2006 - 04.2008
Commerce
University of Madras
04.2001 -