Shankar Mungara

Rajahmundry

Summary

Personable and dedicated Customer Service Representative with extensive experience in NTT Data industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

year of professional experience

Certification

Work History

Info Technology Sr. Associative

Ntt Data

Bengalore

04.2023 - Current

worked on Cognizant application(Facets) where we deal through Citrix Workspace and also done through Microsoft Excel services where we visualize the reports.
Development and deployment of interactive dashboards and reports using Microsoft SharePoint, Microsoft Excel, Fee Load Validator Config Tool Driving actionable insights and facilitating data-driven decision-making across departments.
Successfully resolved Provider Support in Fee Load tickets and tasks, ranging from basic inquires to complex technical issues, achieving with good resolution percentage.
Analyze user feedback to identify trends and common pain points proactively addressing underlying issues to prevents future escalations and improve overall performances.
worked in primary team to monitor Service Now tool on rotational shifts to assign incidents to respective team as per the response SLA.

Education

Diploma in EEE | Surampalem | India -

B.Tech - EEE | JNTUK University

Surampalem| 2020 | India

05-2014

Gotami High School

Raghudevapuram | India

Skills

Documentation and record keeping
inventory management
System Maintenance
Application support

Incident Management
Problem-Solving
Teamwork and Collaboration

Websites

https://www.linkedin.com/in/mungara-shankar-964226207/

Accomplishments

I got rewarded in the Contest of I am NTT Data and got star points

Languages

Telugu

First Language

English

Advanced (C1)

Hindi

Beginner (A1)