Shankar Nadar

Customer Service Representative

Sammaan Capital Limited

Mumbai

02.2018 - Current

I worked under the E-home loan process, which is an online portal, as well as with the credit team.
Verifying the application form of an individual applying for a home loan.
Analyzing KYC details matching the application form as per the criteria for the loan, as per policy.
Evaluated applicants’ financial status, credit, and property evaluation to determine loan feasibility.
Verifying the income documents of the customer (salary slips, bank statements, Form 16, ITR, etc.).
Analyzing the KYC documents and income documents as per the policy, plotting the data in CAM, and forwarding the case file to the credit manager for the underwriting process.
In case of any discrepancy in the document's sending, coordinate with the sales team to clear the discrepancy, and forward it to the credit manager.
Checking the customer's CIBIL score to generate APS as per the terms.
Converting the lead into an application, and sharing it with the respective branch credit team for the process.
Coordinating with the FCU team (Fraud Control Unit) on issues related to leads.
Maintain an Excel file of the generated APS number (Application Process System number), and report the same to the manager.
Working on all PAN-India cases.
I worked on CRM, Fin-One, Galaxy, APS, and MS Outlook.
Assisted senior-level credit officers with complex loan applications.
Analyzed client assets to assess whether loans should be granted.
Currently working under the consulting team, I am addressing the queries with the required internal team and providing a resolution via email.
Resolving the problems of customers through mail.
Working on customer queries through the app, portal, and email.
Providing the required documents in email.