Pooja Brahmbhatt

• Strictly adhering to the three fundamental rules, involve prudential standards (capital/liquidity to protect depositors), anti-crime measures (KYC, anti-money laundering), and fair customer treatment
• Ensured compliance with regulatory requirements by conducting thorough internal audits and maintaining accurate documentation.
• Played a pivotal role in the successful execution of mergers and acquisitions, providing expert financial analysis and guidance throughout the transaction process.
• Managed
• Implemented robust risk management strategies to minimize potential losses and protect company assets.
• Initiated cost control measures, identifying opportunities for expense reduction without compromising service quality or operational performance.
• Spearheaded the successful completion of annual budget planning cycles, aligning departmental goals with overall organizational objectives.
• Enhanced financial reporting accuracy by implementing advanced forecasting and budgeting tools.
• Developed comprehensive financial models to support strategic decision-making and business growth.
• Established strong customer relationships through excellent communication and attentive service.
• Consulted with customers to assess needs and propose optimal solutions.
• Supervised a team of specialists responsible for executing key components of the overall ecommerce strategy, including paid advertising, social media management, and email marketing.
• Increased online sales by developing and implementing targeted ecommerce marketing strategies.
• Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
• Streamlined warehouse operations for increased efficiency and productivity through effective team management.
• Increased overnight productivity by implementing efficient task delegation and team management strategies.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Helped develop social media campaigns to support engagement with target audience.
• Created targeted advertising campaigns that resulted in higher click-through rates and conversions than industry benchmarks.

• Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
• Developing strategies to meet branch sales targets, plus individual sales targets for different products like savings and current accounts, mortgages, insurances, long-term savings, personal loans, auto loans, cash ISAs, car insurances, life insurance, credit cards, and other payment services, including foreign exchange and investments.
• Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
• Managed branch sales, customer service, finances and recordkeeping.
• Oversee the daily operations, and the opening and closing of the branch.
• Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
• Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.
• Opened new accounts and made changes to existing accounts.
• Presented products and services to customers using in-depth knowledge to answer questions.
• Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
• Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Ensuring regulatory compliance to prevent fraud and delivering high-quality customer service.
• Coached and mentored junior recruiters, providing guidance and support to enhance their skills and performance.
• Reinforced company policies regarding attendance, punctuality, and shift swapping among employees.
• Physical cash management and vault management, which covers the secure storage and handling of cash.
• Conducting hearings and disciplinary meetings.

• I drive the up-selling of products and services.

Providing product training and service information to the team.

• I deal with customer queries by providing creative and practical solutions.
• Ensure compliance with the company's policies and operational guidelines.
• Evaluate shop performance and achieve shop targets with exceptional customer service and training.
• Balancing cash collections, reconciling, managing shop floats, and banking procedures.
• Liaising with various departments to keep the business profitable and exceed yearly targets to raise shop grades on a yearly basis.
• Championed responsible gambling initiatives within the facility, educating patrons about resources available for support should they need assistance.
• Developed marketing strategies to attract new patrons and retain existing customers.
• Coordinated with IT department to maintain smooth functioning of electronic gaming equipment throughout the facility.
• Raised revenue by optimizing game floor layout and strategically placing high-profit machines.

• Improved customer satisfaction by monitoring service quality and addressing client concerns promptly.
• Collaborated with regional managers to align cluster goals with company objectives and strategies.
• Developed strong relationships with key clients, fostering trust and loyalty for long-term business growth.
• Coordinated marketing efforts to increase brand awareness and attract new customers to the cluster locations.
• Ensuring high standards in shop presentation, customer service, and strictly adhering to safety and regulatory guidelines.
• Developing team skills, motivating staff, and managing shop managers across their assigned cluster.
• I was doing shop visits to make sure all shops are adhering to the right marketing, and opening and closing procedures.
• Keeping a close eye on other market activities and coming up with more customer-friendly schemes to cover most of the market share.
• Running tournaments and draws to attract more customers, and introducing loyalty cards and other schemes to engage them with the company, while retaining them from going to other competitors.
• Monitored financial performance of locations within the cluster, identifying trends in revenue generation or expense control areas requiring attention.
• Managed multiple locations within the cluster, like Harrow, Ruislip, Wembley, Harlesden, Willesden, Monks Park, etc., to maintain cluster coordination and to optimize revenue.
• Maintained a safe working environment by enforcing compliance with safety regulations and policies.

I was supervising the electrical commerce department for the company.

Looking after business-to-business and business-to-consumer transactions, and resolving queries or inquiries for customers.

General accounts and bookkeeping.

Undertaking various development plans that would help increase product sales and services on the e-commerce platform.

Financial planning and preparing budgets.

• Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
• Managed inventory control processes for seamless order fulfillment and customer satisfaction.
• Incorporated e-commerce objectives in social media platform management.
• Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
• Developed and executed e-commerce positioning, values, tone of voice, and design elements to bring value and convenience to customers.
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
• Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
• Negotiated vendor contracts to secure favorable terms, ensuring profitability while maintaining strong supplier relationships.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.
• Enhanced customer satisfaction by implementing efficient gaming floor management practices.
• Encouraged development of leadership skills among supervisors to foster employee morale.
• Implemented robust cash handling procedures across the gaming floor, minimizing discrepancies while streamlining financial reporting processes.
• Advised upper management on industry trends and competitor analysis, informing strategic decision-making processes for market positioning.
• Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.
• Opening and closing the shop, maintaining it to a good professional level, greeting customers, and establishing good rapport with them to get good business.
• Collaborated with security teams to maintain a safe and secure gaming environment, reducing incidents of theft.
• Established customer check cashing privileges, authorized appropriate credit limits and arranged reservations.
• Observing the Think 21 policy all the time and keeping records of it.
• Doing banking and maintaining sufficient cash flow to run the shop, and making payments available for big wins.

• I worked at the busy main post office of Bruce Grove Park, Seven Sisters, at Islington; my role mainly comprised customer service, selling postal products, and services like travel insurance, forex, giros, and bill payments.
• Sorting mails, parcels, and managing registers. Processing pensions, benefits, car tax, and road tax.
• Filling out passport applications and driver's license applications. I was also responsible for managing records for travel money and international currencies.
• Improved customer satisfaction by providing timely and efficient service assistance.
• Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
• Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
• Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.