Shankar Prasad S A

Seasoned product, automation and transformation leader with 20+ years of experience driving innovation across Product Management, Automation, Data & Analytics, and Process Excellence.

I specialize in creating products and solutions that simplify complex problems, improve customer experiences, and deliver measurable business outcomes. My approach blends strategic vision with a hands-on mindset—using data to uncover insights, leveraging automation to scale efficiency, and aligning cross-functional teams around a shared purpose.

I thrive on building roadmaps that turn ideas into impactful products, fostering collaboration across diverse teams, and championing a culture of continuous improvement.

At the heart of my work is a belief that great products and great teams are built on empathy, clarity, and a relentless focus on delivering value.

• Transformed core business operations through 3 enterprise platforms, 3 automation bots, and global process improvements impacting 1,000+ users.
• Achieved 80% SLA breach reduction, ~40% efficiency gains, and 30% workload reduction across key teams.
• Repurposed 42+ FTEs into higher-value workstreams, maximizing workforce productivity.
• Championed automation, AI, analytics, and knowledge standardization to drive smarter, scalable, and compliant business transformation.

Products Managed:

FAITH Portal – Enterprise Performance Management Platform
• Defined the product vision and roadmap, built on HTML, Java, and SQL, serving 800+ active users.
• Consolidated performance metrics into a single source of truth, driving adoption and eliminating fragmented reporting.
• Enhanced leadership visibility via real-time dashboards, reducing reporting turnaround time by over 40%.
• Enabled self-service access for employees, fostering accountability and continuous improvement.
• Implemented Info-Sec guidelines to ensure compliance and secure access.

Navitus – Intelligent Production Platform for Escrow Operations
• Owned product strategy, development, and lifecycle management, built on HTML, JavaScript, Python scripts with Fuzzy Logic, and SQL, used by Escrow Officers, Underwriters, and Title Assistants.
• Streamlined file life cycle management with end-to-end visibility and automated tracking.
• Integrated Outlook and Microsoft Teams, reducing context switching and consolidating communication.
• Reduced SLA breaches by 80% and improved Escrow Officer efficiency by ~40%.
• Implemented Info-Sec guidelines to ensure data privacy and compliance.
• Positioned Navitus as a centralized, intelligent workspace for the business.

State Advocacy Portal – Legislative & Compliance Tracking Platform
• Defined and executed product vision for a platform tracking legislations and rules across all U.S. states.
• Structured compliance data in SQL with predefined queries for instant responses.
• Implemented NLP with Python scripts for intuitive natural language queries.
• Reduced Underwriters’ workload by 30% and delivered a centralized compliance knowledge base.
• Ensured Info-Sec compliance within the portal to safeguard sensitive legislative and business data.

Key Automation Initiatives
• Designed and deployed 3 automation bots using Automation Anywhere, reducing processing times and repurposing 42+ FTEs.
Bot 1: Safe Escrow Bot – Internal & External Processing
• Automated processing in 20 minutes, impacting 15 FTEs (10 re-purposed).
Bot 2: EPS Settlement Figures Bot – Settlement Calculations
• Automated processing in 22 minutes, impacting 35 FTEs (30 re-purposed).
Bot 3: HSD OTC Bot – Policy Delivery Automation
• Automated processing in 7 minutes, impacting 3 FTEs (2 re-purposed).
Key Responsibilities Across Bots
• Led solution design, process discovery, UAT, customer engagement, and ROI realization.
• Coordinated with IT for infrastructure setup and ensured high adoption.

Process Improvement Initiatives
Drove global process optimization programs to simplify workflows, eliminate inefficiencies, and standardize processes across specialized business functions.
• Delivered 5%–15% reduction in task times across teams through targeted process improvement projects.
• Streamlined global workflows, ensuring consistent task execution and performance standards.
• Conducted Map & Gap Analysis, reducing process cycle times from 20–23 minutes to 16 minutes.
• Performed Value Stream Mapping (VSM) to identify bottlenecks and eliminate non-value-added activities.
• Managed the Process Complexity Project, analyzing process complexity to prioritize improvements.
• Established repeatable frameworks to enhance scalability, consistency, and alignment with transformation goals.

Domain Knowledge Initiatives
• Designed and implemented iKAP (Integrated Knowledge Accelerated Program) to decentralize and strengthen domain knowledge across the organization.
• Standardized Title Insurance domain knowledge across teams, creating consistent understanding of key processes, policies, and terminology.
• Enabled knowledge accessibility and learning, supporting process standardization and operational excellence.
• Achieved adoption by ~100 users as of August 2025, laying the foundation for continuous learning and upskilling.
• Positioned iKAP as a strategic tool to embed domain expertise into daily operations, enhancing team capability and performance.

AUGUST 2020 — AUGUST 2020

MARCH 2021 — MARCH 2021

SEPTEMBER 2021 — SEPTEMBER 2021