A seasoned, diligent, and dynamic professional offering valuable experience in providing best-in-class problem resolution to customer queries. Leveraged skills in mentioning and giving guidance to the customers and managing operations, Client Relationship Management, and card functions. Established credibility in creating win-win relationships with customers with proven capability in managing customer-centric operations while adhering to guidelines and ensuring customer satisfaction by achieving delivery and service quality norms. Specialized in attaining profitable opportunities; ascertaining areas of issues and implementing process changes to improve performance. Skilled in handling various complaints related to Credit card statements (Total amount due, minimum amount due, payment due date and charges) Reward points, offers related, etc. Experience in credit card, Loan on cards, financial transactions, Payments, and Customer service. Excellent knowledge of the working methodology of cards, Loans, Disputes, Escalations, and Fraud Investigation. Successfully handled escalated RBI cases and resolved them within the timeline. Handled Ingram (Consumer Forum) and PMOPG (which was escalated finance and prime minister). Proven capability in managing customer-centric operations while adhering to guidelines and ensuring customer satisfaction by achieving delivery and service quality norms. Ability to interact professionally with a diverse group of clients, senior management, and staff members at a global level.
well versed with Microsoft Windows 98 / XP and Microsoft Office