Shankar Singh Rana

Area Operation Manager

village kothariya, teh. Nathdwara, Rajsamand,RJ

Summary

To work in challenging environment and enhance my skills towards the development of organisation and my personal gwroth.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Area Manager

Broadcast Audience Research Council (BARC)

05.2021 - Current

Handling day to day field operations for half part state of Rajasthan
Responsible for hiring team and provide training to new joiners and ensure to make them productive.
Responsible for Audit and tracking of the work and maintain date for the same.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited, interviewed, hired and training employees and implemented mentoring program to promote positive feedback and engagement.
Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Coordinated training programs for staff, enhancing team capabilities and operational knowledge.

Branch Relationship Manager

ICICI Bank

05.2019 - 05.2021

Driven product Agriculture loan sales and collections from assigned 7 Branche.
Handled Team of 15 employees includes collection execution and sales team.
Led regular team meetings to review performance metrics, set goals, and discuss ongoing professional development opportunities.
Coordinated cross-selling efforts between product lines, driving revenue growth across multiple areas of the business.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Led branch team in achieving sales targets by developing strategic marketing initiatives and enhancing customer engagement.

Team Leader

Vodafone Idea Limited

06.2012 - 04.2019

Handling Team of 6 man power which included customer care executive and cashier of the store.
Responsible to attend customer within timeline along with prompt service to the customers.
Responsible to drive sales for generate revenue for the store.
Product drived- Postpaid and prepaid sim card along with data card.
Ensure to adherence compliance an infra issue of the store.
Drived allocated target and ensure for the achievements.

Education

BA -

Mohan Lal Sukhadia University

Udaipur

01-2010

High School Diploma -

Sr. Sec. School

Kothariya

04-2007

Skills

Customer relationship management

Sales expertise

Recruitment and hiring

Training and coaching

Decision-making

Leadership skills

Timeline