Shankar V
JUNIOR TELECOM OFFICER
Bangalore
Summary
Analytical and detail-oriented professional with 16+ years of experience across telecom operations, ERP systems, and software development. Seeking to transition into a Business Analyst role to leverage my cross-functional experience in IT systems, stakeholder communication, and data-driven decision making to drive business value.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Junior Telecom Officer
Bharat Sanchar Nigam Limited (BSNL)
02.2012 - Current
- - Led requirement analysis and documentation for telecom infrastructure projects, including CDR3, FTTH rollout, and 4G network deployment.
- - Collaborated with cross-functional teams, including high-end subscribers and enterprises, to translate business needs into technical specifications.
- - Managed SAP and BSNL DSCM ERP operations, streamlined workflows, and improved operational efficiency.
- - Conducted stakeholder meetings to gather requirements, assess feasibility, and track project progress regularly.
- Took complete responsibility for multiple telephone exchanges, viz., network planning, enhancement, maintenance related to fixed and mobile access, sales and marketing, exchange infrastructure maintenance, subscriber redressal, etc.
- Increased network efficiency by troubleshooting and resolving technical issues in a timely manner.
- Coordinated with other departments to ensure smooth integration of telecommunication systems into existing company infrastructure.
- Reduced downtime through proactive identification and resolution of potential problems in the telecom infrastructure.
- Optimized network coverage by conducting site surveys and implementing strategic cell tower placements.
- Conducted thorough testing of newly installed systems to guarantee optimal functionality before deployment.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Programmer Analyst
Exilant Technologies Pvt. Ltd.
12.2008 - 11.2011
- Hands-on experience in developing inventory and merchandise modules of Seamless textile ERP end to end.
- Analyzed client requirements to design ERP modules for the textile industry.
- Conducted unit testing and UAT support, ensuring the smooth deployment of ERP solutions.
- Worked closely with clients to establish specifications and system designs.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Wrote highly maintainable, solid code for software system.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Mentored junior developers on best practices, helping them grow their skill sets while enhancing overall team capabilities.
- Reduced system downtime by proactively monitoring, diagnosing, and addressing performance issues.
- Optimized existing software systems for performance improvements, ensuring faster and more reliable operations.
- Resolved software bugs and issues promptly, minimizing downtime and maintaining operational efficiency.
- Streamlined database management processes, significantly reducing data retrieval times.
- Developed in-house applications designed for company needs.
Education
BE - Electronics & Communication Engineering
Bangalore Institute of Technology (VTU)
08-2007
Diploma - Electronics & Communication Engineering
MEI Polytechnic (DTE)
04-2003
SSLC -
Max Muller High School
03-2000
Skills
Business Requirement Gathering
Process Analysis & Improvement
Stakeholder Management
UAT & Testing Support
Tools & Platforms: SAP ERP, DSCM ERP,CDR 3
Programming: C#, NET, SQL, HTML, JavaScript, XML
undefinedInterests
Cricket, Literature, Process improvement studies
Timeline
Junior Telecom Officer
Bharat Sanchar Nigam Limited (BSNL)
02.2012 - Current
Programmer Analyst
Exilant Technologies Pvt. Ltd.
12.2008 - 11.2011
BE - Electronics & Communication Engineering
Bangalore Institute of Technology (VTU)
Diploma - Electronics & Communication Engineering
MEI Polytechnic (DTE)
SSLC -
Max Muller High School
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