Hi, I’m
Shankaran Mahadevan
BDM – Operations & Sales Manager 17+ Years Experience
Chennai
Summary
Dynamic senior business leader with over 18 years of experience in business development, BPO operations, and strategic consulting. Demonstrated expertise in SLA management, contract negotiations, and high-performance team leadership across diverse regions. Proven track record of driving growth and surpassing operational benchmarks, poised to leverage innovative solutions and optimize processes in a senior leadership role within a forward-thinking organization. Recognized for exceptional communication skills and a results-driven approach that fosters collaboration and enhances stakeholder relationships.
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
15
years of professional experience
5
Certifications
3
Languages
Work History
ECO SAVER AUSTRALIAChennai
BDM – Operations & Sales Manager (BPO)
01.2025 - 01.2026
Job overview
- Led business development and sales initiatives to acquire and retain BPO clients
- Managed day-to-day BPO operations, ensuring service quality and SLA compliance
- Negotiated contracts and maintained strong long-term client relationships
- Supervised sales and operations teams to achieve targets and improve performance
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Jim LovernDelhi
Consultant
01.2021 - 12.2024
Job overview
- Managed and provided USA-based campaigns to BPO centers in the Philippines and India, ensuring adherence to strict client SLA commitments
- Monitored and optimized team performance, aligning with client standards and improving service delivery through continuous feedback and performance analysis
- Strengthened operational processes and streamlined campaign workflows, enhancing client satisfaction and profitability
- Managed client relationships through regular check-ins and updates on project progress.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
- Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
Motherson Sumi Systems Ltd.Noida
Business Development Manager
01.2016 - 01.2021
Job overview
- Led business development projects, drafting SLAs and negotiating contract terms that boosted client engagement and company revenue
- Successfully negotiated contract terms, ensuring competitive payout structures and secure long-term partnerships
- Developed and executed lead-generation strategies that expanded market reach and client base, contributing to a 30% increase in business
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Generated new business with marketing initiatives and strategic plans.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
- Expanded customer base by networking at industry events and leveraging social media platforms.
- Conducted market analysis to identify trends and adjust business strategies accordingly.
- Participated in trade shows and conferences to network and generate leads.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
BPO Call CenterChennai
Team Lead & Operations Manager
03.2011 - 01.2015
Job overview
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Built and maintained strong, cohesive team by recruiting top talent and fostering supportive work environment.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
Education
Delhi AMET UniversityNew Delhi
MBA from International Business Management
09.2010
Annamalai UniversityChennai
Bachelor of Science from Visual Communication
12.2007
Skills
CRM & Project Management Platforms
Accomplishments
- Increased operational efficiency for outsourced campaigns in the Philippines and India through targeted SLA compliance strategies and team management.
- Contributed to a 30% client base growth at Motherson Sumi by leveraging advanced lead-generation and market expansion strategies.
- Achieved consistent 95% SLA compliance at BPO operations, enhancing service quality and client satisfaction.
- Created a company-wide, comprehensive training program for all sales team members.
- Brought in 20% new customers in 2025, with a total value of $3 million.
- Collaborated with team of 42 in the development of Solar Govt Subsidy.
Additional Information
After successfully fulfilling my role at Motherson Sumi, took a brief career break for personal commitments before returning to Chennai as a Consultant. Provided USA-based campaigns to BPO centers in the Philippines and India, managing team performance to consistently meet client SLA commitments and enhance operational efficiency.
Certification
Multimedia & Digital Marketing
Timeline
BDM – Operations & Sales Manager (BPO)
ECO SAVER AUSTRALIA
01.2025 - 01.2026
Consultant
Jim Lovern
01.2021 - 12.2024
Business Development Manager
Motherson Sumi Systems Ltd.
01.2016 - 01.2021
Team Lead & Operations Manager
BPO Call Center
03.2011 - 01.2015
Microsoft Suits
07-2003
Video editing and voice sync
06-2003
Multimedia apps
06-2003
Photoshop
05-2003
Multimedia & Digital Marketing
04-2003
Delhi AMET University
MBA from International Business Management
Annamalai University
Bachelor of Science from Visual Communication
References
Available upon request.
Languages
6,C2,6,C2