Shankaran S
Project Manager \Delivery Lead\Scrum Master
Chennai
Summary
Valued Assistant Project Manager addresses complex obstacles with experienced insight and anticipation. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. Determined advocate of safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Assistant Project Manager
HCL Technologies
chennai
08.2018 - Current
- Partnered with project team members to identify and quickly address problems.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Generated weekly and monthly status reports for helpful progress tracking.
- Updated customers and senior leaders on progress and roadblocks.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Identified and resolved risks to minimize project disruption.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Planned, monitored and analyzed project costs to meet financial goals.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Monitored and tracked project metrics and collected data to share with project members.
- Documented project progress to fulfill project requirements and establish traceability.
- Developed and maintained project documentation for reliable records.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
Assistant QA Manager
Infosys Technologies
chennai
01.2017 - 07.2018
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Evaluated interactions between associates and customers to assess personnel performance.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Inspected products and worker progress throughout production.
- Specified quality requirements of raw materials with suppliers.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Technical Lead
Infosys
chennai
08.2015 - 12.2016
- Evaluated and adopted new technologies to address changing industry needs.
- Investigated system issues and implemented resolutions to reduce downtime.
- Teamed on development of technology roadmap spanning [Number] years.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Advised management, business and technical staff on solutions using specific domains or technology.
- Defined parameters for API and data acquisitions.
- Drove technical initiatives for large enterprise systems to align with long-term business strategies.
- Led several DevOps teams engaged in software development for enterprise applications.
- Assessed project milestones and team performance to keep staff on-task.
- Organized system operating procedures to strengthen controls.
- Improved systems with addition of new features and infrastructure.
- Provided educational expertise and mentoring to junior team members.
- Designed support structure needed to confirm scalable application rollouts.
- Offered input on technical and platform-related strategic planning initiatives.
- Enhanced interfaces to promote better functionality for users.
- Automated monitoring and security measures to reduce required employee attention.
Functional Expert
IBM India Pvt LTD
Chennai
07.2011 - 05.2015
- Reviewed test plans and validated BI reports according to organizational expectations.
- Drafted maps, data dictionaries, user manuals and spec listings to provide foundational resources.
- Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
- Supported [Type] manager in fielding defects and production operations issues.
- Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
- Examined source data to issue recommendations for change.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
- Validated business intelligence reports within test environment to troubleshoot production issues.
- Developed diagrams to describe and lay out logical operational steps.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Software Egnineer
Wipro Technologies
Bangalore
11.2007 - 07.2011
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Partnered with development team on product development and application support plans.
- Analyzed proposed technical solutions based on customer requirements.
Education
Bachelor of Science - Electronics & Instrumentation
Anna Unniversity
Chennai 04.2003 - 11.2007
MBA - General Management
Anna University
Chennai 04.2009 - 04.2011
Skills
Project Resource Assessment
Project Brief Design
Resource Utilization Planning
Client Interfacing
Knowledgeable in [System]
Project Planning Oversight
Event logistics
Development Milestone Planning
Logistical Framework Design
Iterative Change Management
Clerical Support
Cultural Awareness
Multitasking Abilities
Attention to Detail
Data Entry
Flexible and Adaptable
Training and Development
Active Listening
Good Telephone Etiquette
G-Suite
Knowledge of quality systems
Staff training and development
Policy reinforcement
[Software] expert
Quality control tests
Operational budget forecasting
Quickbooks
Sage 50
TrendTracker Compliance Solution
Thomson Reuters Risk Management
SAS
Employee supervision
Controls recommendation
Asset utilization
Oracle e-Business Suite
Deficiency detection
Data analysis
Arbutus Analyzer
Tax liability determination
EnCase Enterprise
ACL Audit Exchange
[Tool] use
Audit reporting
Pre-implementation audits
Quality assurance background
General ledger review
Systems Analysis
Fraud analysis
API design knowledge
Test Director 80
Technical Writing
Project planning
Developer collaboration
Testing and maintenance
Program testing software
Web-based software engineering
VBScript
Virtualization
Code reviews
Software applications
Certification
ITIL Foundation Level
Timeline
PMI - PMP
04-2023
ITIL Foundation Level
07-2021
Assistant Project Manager
HCL Technologies
08.2018 - Current
Assistant QA Manager
Infosys Technologies
01.2017 - 07.2018
Technical Lead
Infosys
08.2015 - 12.2016
Functional Expert
IBM India Pvt LTD
07.2011 - 05.2015
MBA - General Management
Anna University
04.2009 - 04.2011
Software Egnineer
Wipro Technologies
11.2007 - 07.2011
Bachelor of Science - Electronics & Instrumentation
Anna Unniversity
04.2003 - 11.2007