NMTronics India Pvt Ltd, Bangalore, Karnataka, 10/01/20, Present, Involved in SMT machine activities such as execution, Installation, Programming, Maintenance and Trouble Shooting., Support technical pre-sales activities and readiness., Communicate and resolve site issues to ensure successful sign off with customer., Supporting the customers 24x7 Service Support at emergency breakdown., Worked for Major clients in setting up new factory and smart factory solution in Fuji., Having Knowledge on current technology, proposed New products & Equipment Upgradation with principle company to meet customer needs., Provide exceptional customer service new customers & existing customers., Supporting our customers to reduce the day to day Downtime, Scrap and Process issue to maintaining KPI., Training plan and Skill level improvement with team members., Always recommended by higher management for technical Support/Maintenance/Troubleshooting activities at various customer sites at other regions and publish report to organization., Position requires mechanical, electrical and electronic knowledge and skills to perform necessary service and instruct others on maintain equipment., Planning manpower, shift support to submit various (Service & Installation) reports to management., Resolved critical process issues at customer site and publish RCA., Responsible for maintaining jigs and part warranty claims., Providing sales support during virtual and onsite client meetings., Identifying the new client requirements and proposing equipment's for a SMT Line Setup., Provide feedback to management on market information gathered in the field.