Shankar Narayan G
Bengaluru
Summary
Technology and Engineering Leader with 23+ years of global experience leading enterprise-scale transformation across Banking, Financial Services, Telecommunications, and Retail. Currently a Capability Lead within the Chief Data & Analytics Office at Commonwealth Bank of Australia, driving Advanced Analytics Platforms, Decisioning Systems, AI-powered Engineering, Platform Engineering, Data Engineering, and Quality Engineering. Proven track record of building and scaling high-performing engineering organizations, establishing the CBA GCC capability for CDAO, and delivering strategic enterprise platforms. Experienced in applying Generative AI and AI-assisted engineering to accelerate software delivery, enhance engineering productivity, automate testing and engineering workflows, and enable responsible AI adoption. A trusted technology leader recognized for driving innovation, developing engineering talent, and partnering with senior executives to deliver measurable business outcomes
Overview
1
1
Certification
24
24
years of professional experience
Work History
Capability Lead – Advanced Analytics, Systems & Platform Engineering
Commonwealth Bank of Australia
09.2022 - Current
- Spearhead engineering capability within chief data & analytics office responsible for developing and transforming engineering teams supporting enterprise data platforms, customer decisioning systems, and analytics products
- Strengthened and scaled engineering proficiency across advanced analytics, data engineering, decisioning platforms, DevOps, DevSecOps, and quality engineering to encourage teams in embracing innovative work practices
- Driving AI-powered engineering transformation by integrating generative AI into engineering workflows, software delivery, testing documentation, and data engineering practices
- Championing AI capability development through structured enablement programs mentoring innovation workshops and practice communities
- Engage with business and technology leaders to transform enterprise engineering platforms supporting customer engagement and facilitating data-driven decision making
- Advancing engineering excellence via cloud adoption, intelligent automation, engineering governance, and platform modernization
- Enhancing teamwork across engineering, product architecture, and business teams
Program Lead & Service Delivery Leader
Cognizant
04.2010 - 09.2022
- Spearheaded global engineering and transformation projects within banking and telecommunications sectors for clients such as Telstra, Comcast, Intuit, Dun & Bradstreet, and Lloyds Banking Group
- Developed and expanded offshore engineering delivery centers to support global transformation programs
- Directed initiatives for enterprise platform modernization, optimizing engineering automation and qualitytransformation
- Administered multifaceted global delivery portfolios while elevating engineering governance operational efficiency and customer satisfaction
- Built high-performing cross-functional engineering teams delivering large-scale technology programmes
Technology Consultant
Tata Consultancy Services
12.2002 - 03.2010
- Commenced professional career with focus on delivering enterprise infrastructure consulting and leading technology transformation initiatives for global customers
- Orchestrated infrastructure modernization, performance engineering, and enterprise technology transformation projects
- Crafted comprehensive enterprise technology roadmaps for international clients such as Bank of America, Telstra, Nielsen, and Best Buy
- Elevated enterprise platform performance availability and operational efficiency by implementing engineering best practices and optimization strategies
Education
Master of Science - Computer Science
College of Engineering, Guindy
Chennai08-2002
Skills
- AI-Powered Engineering Transformation
- Generative AI Adoption
- AI Capability Building
- Prompt Engineering
- AI-assisted Quality Engineering
- Intelligent Test Automation
- Agentic AI Concepts
- AI-driven Engineering Productivity
- Advanced Data and Analytics Engineering
- Cloud Engineering
- DevOps & DevSecOps
- AI Tools & Platforms: ChatGPT, Microsoft Copilot, GitHub Copilot, Claude, Gemini, AI-assisted IDEs and Prompt Engineering frameworks
Accomplishments
- Received Spirit of Telstra Award for Service Delivery
- Received Cognizant Service Delivery Champion as part of Emerging Business Accelerator
Certification
- AWS Certified MLOPS Cloud Practitioner
- AWS Certified Data Engineer Associate
- Certified Scrum Product Owner
- Certified GenAI for Product Owners
- Cognizant Certified Technical Program Manager
Languages
English
Tamil
Hindi
Timeline
Capability Lead – Advanced Analytics, Systems & Platform Engineering
Commonwealth Bank of Australia
09.2022 - Current
Program Lead & Service Delivery Leader
Cognizant
04.2010 - 09.2022
Technology Consultant
Tata Consultancy Services
12.2002 - 03.2010
Master of Science - Computer Science
College of Engineering, Guindy
Experience Summary
- Over 23 years of leadership across Commonwealth Bank of Australia, Cognizant and Tata Consultancy Services delivering enterprise transformation programs.
- Built, mentored and scaled multidisciplinary engineering organizations of 100+ engineers across Data Engineering, Advanced Analytics, Platform Engineering, DevOps, DevSecOps and Quality Engineering.
- Spearheaded engineering transformation through automation, cloud adoption, platform modernization and AI-powered software engineering practices.
- Driving enterprise adoption of Generative AI by introducing AI-assisted software development, intelligent testing, engineering knowledge assistants, documentation automation and productivity accelerators.
- Built AI capability across engineering teams through mentoring, AI learning pathways, innovation challenges, Communities of Practice and hands-on coaching.
- Delivered strategic technology programmes for leading global organisations including Commonwealth Bank of Australia, Telstra, Comcast, Intuit, Dun & Bradstreet, Lloyds Banking Group, Bank of America, Nielsen and Best Buy.
Leadership Philosophy
“Technology transformation succeeds when engineering excellence, data-driven decision making and AI innovation come together. My focus is on building future-ready engineering organizations that leverage AI responsibly to improve productivity, accelerate innovation and deliver exceptional customer outcomes.”