Shankar Narayana Emani
Lead Process Engineer (Vice President)
Hyderabad,TS
Summary
Have diverse work experience in Business Process Management, People Management, Process Migration, Operations Management, Stakeholder Management, Governance and Oversight, Performance Management, Mutual Fund operations and Domestic Banking Services. Successful in setting up a centralized quality team in Hyderabad for Consumer Lending operations. Managed the quality team for 3 years and initiated various process efficiencies and strategies. Played a critical role in assisting on Regulatory and Consent order related activities. Have experience in performing Risk and Control Self Assessments (RCSA). Conduct Operations Self-Assessment checks (OSAC) – an audit for operations group and document all the findings for remediation. Skilled & experienced in managing multiple LoBs with stringent SLAs. Employee engagement and workforce management.
Professional in engineering with proven ability to optimize processes and improve production efficiency. Extensive experience in developing and implementing engineering solutions that enhance operational performance. Known for collaborative team efforts and results-driven approach, showcasing skills in process design and quality control.
Overview
23
23
years of professional experience
1
1
Language
Work History
Lead Process Engineer (Vice President), Process Modelling & Risk and Control Self-Assessment (RCSA)
Wells Fargo India Solutions Pvt. Ltd.
11.2010 - Current
- Responsible for process engineering activities, includes Process Modelling, Service Modelling, Risk and Control Self-Assessment (RCSA)
- Liaison with on-shore partners in re-defining the service model and implement the changes suggested
- Partner with Risk and Control team to evaluate existing controls for each process that aligns to a service model
- Gained hands on experience in process mapping, process attributes, service modeling and control relationships
- Have an exposure of transforming meta data into a process model
- Evaluating appropriateness of value stream mapping on various processes for audit review
- Identified a potential risk and suggested a solution to project team by placing a control in JIRA tool
- Ensures accuracy of meta data that generates for 6 process objects daily from various System of Records to an internal application
- Revisited existing procedures and simplified process by suggesting better solutions to store data for these 6 objects
- Successfully completed 2 walkthroughs of the Repository Data to the audit group with fewer/minor observations
- Provide oversight and monitoring of operation changes to ensure change activities adhere to the procedures effectively
- Led discussions with process owners and control partners to obtain, understand, and analyze information needed to evaluate the initiative
- Performed evaluations of the change activities, standard artifacts, and related business materials to determine change delivery effectiveness
- Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact-based, and disciplined methodology to effectively deliver change
- Designed a robust reporting and reviewing system for Object Library Maintenance (OLM) to enhance the ability of management decision making
Senior Operations Manager (OM2), Center of Excellence (SCM – Demand Management)
Wells Fargo India Solutions Pvt. Ltd.
11.2010 - Current
- Administered a team of 30 whose core activities to perform spend analytics, schedule reporting, strategic sourcing support, driving global projects for various categories
- Delivered 15 projects across all groups and achieved $1.5 MM savings in the span of 2 years
- Supporting global team with historic spend data analysis for negotiations and renegotiations of contracts, pricing, payment terms and etc.
- Automated periodic reports such as compliance, other reports to improve team members efficiency
- Driven projects on various categories such as professional services, IT software, Travel and Entertainment
- Received employee satisfaction score 4.8 against 5 in consecutive 4 years and was successful in keeping attrition rate at 0%
- Report team’s performance per defined routines and present for review with Senior Leadership – onshore and offshore
Operations Manager (OM1), Retail Centralized Quality Team
Wells Fargo India Solutions Pvt. Ltd.
11.2010 - Current
- Administered a team of 20 TMs and ensured delivery and adherence of metrics for 12 business lines month on month.
- Migrated 2 business lines within Consumer Lending (CL) Operations and ensured baseline of metrics during the transition phase
- Driven process improvements to reduce errors in partnership with Operations FLMs
- Designed robust reporting and reviewing system to enhance the ability of management decision making
- Facilitating collaborations across Consumer Lending operations by maintaining excellent relationship with stakeholders and partners
- Rendering support in driving initiatives and strategies across CL operations on quality
- Conducting performance reviews for the aligned team members
- Manage performance/behavior through exercising Corrective action policy on relevant situations
- Functioned on LOB special projects and received numerous appreciations for the same
- Conducts risk assessment for entire Retail operations and provide the observations to risk partners for any further action
Assistant Manager
Karvy Computershare Private Limited
09.2009 - 11.2010
- Handling a team of 35 members for delivering registrar & transfer agent services for LIC mutual fund unit
- Handling queries and requirements of LIC mutual fund AMC with respect to the investors and other MIS requirements
- Ensuring error free and timely process of transactions with correct NAV’s for various schemes and also arranging for redemption and dividend payouts within specified TAT
- Overall Responsibility for service delivery
- Co-ordinate with the AMC’s or with the Karvy Corporate Office for the reports required
- Daily reporting on purchase, Redemption & Switch request to AMC or Corporate office
- Reports relating to Monthly Average Assets under different schemes
Associate Assistant Manager
Franklin Templeton Investments India Private Limited
08.2005 - 09.2009
- Investigate complex cases or system related issues occurring within the process and determine appropriate course of action, if required seeking assistance from U.S counter parts in resolving within in short time.
- Collating monthly errors that are committed by the associates and giving them necessary coaching as and when observed or conduct trainings
- Clearing the monetary and non-monetary cases on the same day without missing SLA.
- Part of the focus group on error analysis/process improvement
- Preparation & Reporting of AHT to the Business excellence team for cost management
- Conduct detail review of critical errors like NQR, As-Of & Invalid Redirects and report to management.
Trainee
ICICI Bank Phone Banking Group
01.2003 - 08.2005
- Primary responsibility is taking inbound calls for Banking Queries and providing the status of the Query to the customer and collecting necessary details required for further processing of the application
- Educating customers about telephone and Internet banking facilities. Solving their queries relating to these facilities
- Providing and ensuring the effective and reliable solution to the customer query within allotted time
- Aiming at the target levels related to productivity and service and ensuring no deviation
Education
MBA - Finance and Marketing
Symbiosis University
Pune01.2007
B.Com. - Commerce
Osmania University
01.2001
Skills
Process engineering
Accomplishments
- Initiatives for Process Transition / Enhancement:
- Migrated multiple processes in Consumer Lending Operations
- Successful in setting up Retail Centralized Quality team in 2 Locations (Hyd & Blr)
- Functioned as Subject Matter Expert & Single Point of Contact for both Offshore site and onsite
- Achieved Gallup scores – above 4.8 consecutively for 4 years
- Well managed team with 0 attritions in multiple years
- Handled multiple LOBs at the same time. Ensured none of the deliverables are missed
- Performed a walkthrough to audit group on processes from Business Process Management
- Managed MIS reporting single handedly for entire consumer lending operations for 3 years
TRAININGS
- Certified Lean Six Sigma Black Belt (LSSBB) Professional, Wells Fargo India Solutions Pvt. Ltd
- Certified Lean Six Sigma Green Belt (LSSGB) Professional, Wells Fargo India Solutions Pvt. Ltd
- Certified BPMN 2.0 (Wells Fargo India Solutions Pvt. Ltd.)
- Certified iGrafx Flowcharter (Wells Fargo India Solutions Pvt. Ltd.)
- Certified Agile and Scrum Master (Wells Fargo India Solutions Pvt. Ltd.)
Timeline
Lead Process Engineer (Vice President), Process Modelling & Risk and Control Self-Assessment (RCSA)
Wells Fargo India Solutions Pvt. Ltd.
11.2010 - Current
Senior Operations Manager (OM2), Center of Excellence (SCM – Demand Management)
Wells Fargo India Solutions Pvt. Ltd.
11.2010 - Current
Operations Manager (OM1), Retail Centralized Quality Team
Wells Fargo India Solutions Pvt. Ltd.
11.2010 - Current
Assistant Manager
Karvy Computershare Private Limited
09.2009 - 11.2010
Associate Assistant Manager
Franklin Templeton Investments India Private Limited
08.2005 - 09.2009
Trainee
ICICI Bank Phone Banking Group
01.2003 - 08.2005
B.Com. - Commerce
Osmania University
MBA - Finance and Marketing
Symbiosis University