Shankar Prasad
Bengaluru
Summary
Resourceful Senior Business Travel Consultant adept at completing tasks efficiently to ensure smooth travel experiences for clients. Excel in problem-solving, adaptability, and communication, skills vital for navigating complex travel arrangements and delivering tailored client services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Business Travel Consultant
Navan Labs PVT LTD
Bengaluru
05.2022 - Current
- Responded swiftly to last-minute travel changes, ensuring minimal disruption to client schedules.
- Provide the best outcome for any escalation raised to the ICT channel.
- Ticketing (Domestic and International).
- Maintained excellent attendance record, consistently arriving to work on time.
- Regular updates on billing.
- Provided expert advice on travel policies and compliance for business travelers.
- Assisted customers with inquiries through live chat platforms.
- Provided product information and recommendations based on customer needs.
- Followed up on unresolved issues to ensure timely resolution.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Assessed customer satisfaction levels throughout the interaction process.
- Conducted follow-up calls and chats with customers after resolving their inquiry.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Senior Customer Relationship Executive
Shorebird Technology Pvt LTD
Bengaluru
01.2018 - 04.2022
- Ticketing (Domestic and International), GDS – Galileo.
- Resolved operations problems, improved operations, and provided exceptional client support.
- Responded to clients' questions, issues, and complaints, and found appropriate solutions when needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Constantly motivating the team to hit their targets, and ensure their work effectiveness and efficiency.
Senior Travel Counsellor
Carlson Wagonlit Travel
01.2014 - 01.2018
- Ticketing (Domestic & International), GDS - Galileo
- Single Handed Managed corporate like Henkel & Agilent
- Part of Emergency Travel Services for corporate like 'Deloitte'
- Team Supervisor for corporate 'Novartis'
- Responded to clients' questions, issues, and complaints
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Maintained excellent attendance record, consistently arriving to work on time
- Regular update on Refunds
Education
MBA - Tourism & Hospitality
NITHM, JNTU University
HyderabadBBA (H) - Tourism & Hospitality
DSMS, Burdwan University
Burdwan, West BengalHigher Secondary -
CBSE
Secondary -
CBSE
Skills
- Executive Travel
- Team Management
- Conflict resolution
- Attention to Detail
- Multitasking efficiency
- Special travel assistance
Certification
- Cop 11(20’s day) – under APTDC
- Joined as Operation Trainee with CWT
Accomplishments
- Employee of the Month twice - Carlson Wagonlit Travel
- Received five Bravo Awards - Carlson Wagonlit Travel
Websites, Portfolios and Profiles
https://www.linkedin.com/in/shankar-prasad-2155378
References
- Mr. Kalyan Chakravarthy, Sr Vice President-Customer Success at Shorebird Technology, 8886031177
- Mrs. Geeta Kondula, Assistant Manager, Traveler Experience at CWT, 9866223150
Hobbies and Interests
- Travel
- Music
- Movie
- Food
- Travel
- Movie
- Food
Personal Information
- Father's Name: Mr. Krishna Prasad
- Date of birth: 08/12/90
- Gender: Male
- Marital status: Single
- Nationality: Indian
- Marital Status: Married
- Gender: Male
- Date of Birth: 12/08/1990
Custom Section
- Process Improvement
- MS Office
- Team Building
- Executive Travel
- Team Management
Languages
- English
- Hindi
Timeline
Senior Business Travel Consultant
Navan Labs PVT LTD
05.2022 - Current
Senior Customer Relationship Executive
Shorebird Technology Pvt LTD
01.2018 - 04.2022
Senior Travel Counsellor
Carlson Wagonlit Travel
01.2014 - 01.2018
MBA - Tourism & Hospitality
NITHM, JNTU University
BBA (H) - Tourism & Hospitality
DSMS, Burdwan University
Higher Secondary -
CBSE
Secondary -
CBSE