Shankha Majumder

Leading a high-performing sales team, providing mentorship, training, and guidance to drive lead conversion, while consistently meeting or exceeding monthly targets. The role includes:

• Monitoring and supervising the pricing strategy for shaping the user experience.
• Ensure sales funnel management to achieve a higher conversion rate output.
• Keeping track of factors like customer acquisition cost, average revenue generated per lead, conversion, average revenue per sale, etc.
• Partnering with the product and ops teams to build relevant products.
• Understanding the market landscape, customer behavior, and figuring out existing gaps, and working with stakeholders across teams to deliver on goals.
• Staying informed about market trends, competitor activities, and industry developments related to products and services.
• Utilizing this knowledge to refine offerings and maintain a competitive edge.
• Promoting a culture of excellence, customer focus, and continuous improvement.
• Fostering repeat business through strategic relationship building, consultative selling, and exceptional customer engagement, contributing to sustained growth.
• Boosted repeat business by over 1.75x, increasing revenue from $40K to $75K monthly in 3 months.

Managed multiple categories focused on certification programs in Project Management, Quality Management, Agile & Scrum, and IT Service Management.

Successfully doubled the revenue from $50K to $110K in just six months through strategic initiatives and targeted sales efforts.

The role included:

• SWOT analysis of the various products in the market.
• Consulting with the product team for possible innovations in the products, and the marketing team for discussing new opportunities for promoting the same.
• Owning up to the overall training and quality of the sales teams. Providing training interventions, and feedback in coordination with the product team.
• Keeping track of factors like customer acquisition cost, average revenue generated per lead, conversion, average revenue per sale, etc.

Category Manager for premium online bootcamps in partnership with top-tier universities in the U.S., including Caltech, UCI, UMN, Purdue University, and UMass Amherst, driving strategic initiatives and enhancing educational offerings.

The role included:

• Implementing strategies to ensure a robust sales pipeline for the assigned products.
• Hiring, training, leading, and motivating high-performing individuals to achieve revenue targets and meet sales objectives.
• Providing guidance and support to sales representatives in identifying customer needs, proposing appropriate solutions, and closing deals.
• Measuring daily, weekly, and monthly performance trends of each team member, and taking corrective actions to match the organization's expectations.
• Conducting daily team huddles to brief and motivate the team on the team and individual targets.

Led the sales team to achieve $500K monthly in revenue within 8 months, driving significant growth from the ground up.

Received various awards for Top SBU, Extra Miler, Sales Artist, etc., and received a special award for achieving 100% target for 12 months in a row.

• Identified and pursued new business opportunities to expand the customer base.
• Increased acquisition of target clientele across IT-ITES customer segments.
• Acted as a trusted advisor to customers, understanding their business requirements, and offering tailor-made IT infrastructure solutions.
• Ensured top-class service delivery to clients to be in line with the best in the industry.
• Monitored high-net-worth accounts closely to ensure that customers continue regular use of the account and grow balances.
• Worked toward reactivating accounts that have stopped transacting or have depleted balances.

• Front-end Developer for the Citi Bank project, contributing to the design and development of user-centric digital solutions.
• Proficient in coding languages and frameworks, including JavaScript, HTML, CSS, and Bootstrap, with a strong focus on responsive design and functionality.
• Awarded a Certificate of Appreciation by Citi Bank Russia for innovative contributions to the development of multiple app modules, enhancing user experience, and operational efficiency.