Shankha Mukhopadhyay
Operations Manager
Bangalore
Summary
Results-driven Operations Manager with over 5 years of experience in leading cross-functional teams, driving revenue growth, and optimizing business processes. Proven track record of executing strategic projects, closing significant funding rounds, and leveraging data for decision-making. Adept at utilizing CRM systems and business intelligence tools to enhance productivity and operational efficiency. Seeking to leverage expertise in business consulting, growth strategies, and business analysis in a challenging new role.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Operations Manager
MyCaptain
1 2022 - Current
- Collaborated with senior management to execute key internal and external projects
- Successfully closed a Pre-Series A funding round of $6.7 million
- Led a cross-functional project to revamp the website, reducing cost per lead by 13%
- Established a mid-funnel lead nurturing channel, increasing monthly revenue by 20%
- Launched high-value professional courses, achieving $4 million annual recurring revenue
- Secured partnerships with over 100 universities, significantly boosting revenue
- Created and utilized dashboards for daily tracking and strategy decisions, increasing state-wise growth by 15%
- Managed nationwide operations, achieving 27% year-over-year revenue growth
- Built a profitable campus ambassador program, maintaining a cash-flow-positive status.
Cluster Manager
MyCaptain
01.2021 - 01.2022
- Generated $2.18 million in revenue within 12 months
- Established OKRs and SOPs for the business team
- Onboarded Salesforce and Hubspot to enhance data-driven decision-making
- Improved individual productivity from $950 to $2,050 per month through optimization and data insights
- Created Salesforce dashboards to track customer journeys, increasing conversion rates
- Enhanced customer retention by 15% through feedback integration.
Team Leader
MyCaptain
01.2020 - 01.2021
- Led a team of 25, achieving high productivity and a low attrition rate of under 3%
- Executed the 'Be More' marketing campaign, generating INR 5,000,000 with an ROI of 11.25X
- Increased team productivity by 25% through training and mentoring
- Improved sales efficiency and customer satisfaction by 18%.
Operations Executive
MyCaptain
01.2019 - 01.2020
- Closed over 100 deals monthly with a $20 average ticket size, achieving 150%+ TvsA
- Recruited and trained 50 Campus Ambassadors monthly
- Expanded operations into 45 new universities
- Designed and delivered e-learning discussions
- Managed campus ambassadors to increase brand penetration and revenue.
Education
B-Tech - Electronics and Communication
SRM University
Chennai 04.2001 - 04.2019
Skills
Business Intelligence Tools: Salesforce, PowerBi, Hubspot
Project Management: Cross-functional team leadership, strategic planning,Contract Management
Data Analysis: Revenue tracking, sales metrics, data-driven decision-making,Requirements Gathering
CRM Systems: Implementation and optimization, data visualization
Growth Strategies: Revenue generation, market expansion, lead nurturing ,Cost Analysis
Operations Management: Process optimization, team leadership, KPI management ,Program Administration,Business Planning
Timeline Development
Websites
Certification
Business Analysis
References
Available upon request
Projects
- Revenue Tracking and Analysis: Tracked long-term revenue and defined sales drivers to ensure consistent revenue generation.
- Sales Process Optimization: Created new sales processes based on collected data to enhance organizational performance.
- Technology Implementation: Implemented new technologies to support marketing and sales teams.
- Market Expansion: Explored and acquired new markets, expanding business nationwide.
Timeline
Cluster Manager
MyCaptain
01.2021 - 01.2022
Team Leader
MyCaptain
01.2020 - 01.2021
Operations Executive
MyCaptain
01.2019 - 01.2020
B-Tech - Electronics and Communication
SRM University
04.2001 - 04.2019
Operations Manager
MyCaptain
1 2022 - Current