Shankhaneel Saikia
Customer Support Executive
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Kitchen
Self Employed
New Delhi
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed approximately 30 incoming calls, from customers.
Customer Service Associate
Zupee
Gurugram
05.2022 - 07.2022
- Resolved queries by analyzing game related data by retrieving it from the terminal using commands.
- Identified trends and assessed opportunities to improve processes and execution.
- Cash grail Gaming solutions
Senior Dispute Analyst
American Express India Private LTD
Gurugram
03.2013 - 12.2015
- Resolved financial fraud/disputes related to corporate and consumer accounts as per the federal laws thus, providing mutual resolution.
- Managed and took the onus of escalations including root cause analysis to identify fix and preventive measure.
Senior Associate
Wipro Limited
New Delhi
02.2008 - 07.2009
- Resolved no sync and no route situation as a frontline troubleshooter in a semi technical process by the name Verizon telecom that operates via digital subscriber line to provide both telephonic as well as internet connectivity.
Education
M.TECH - Energy Systems
University of Petroleum And Energy Studies
Dehradun ,Uttrakhand01-2011
B.TECH - Electronics and Telecom
Rajasthan Vidyapeeth Deemed University
Udaipur,Rajasthan01-2007
Skills
Customer service
Teamwork and collaboration
Time management
Verbal communication
Excellent communication
Dependable and responsible
Microsoft Word
Multitasking
Problem-solving
Computer skills
Accomplishments
- CFN care Hero Award (AMEX) during Q4 in the year 2013
- CFN care Hero Award (AMEX) during Q1 in the year 2014
- Certificate of Appreciation (AMEX) in the year 2014
- Excellence Award. (AMEX)
Certification
Galileo Master Certification (Renewable Energy Management and Finance)
Timeline
Home Kitchen
Self Employed
02.2023 - Current
Customer Service Associate
Zupee
05.2022 - 07.2022
Galileo Master Certification (Renewable Energy Management and Finance)
12-2020
Senior Dispute Analyst
American Express India Private LTD
03.2013 - 12.2015
Senior Associate
Wipro Limited
02.2008 - 07.2009
M.TECH - Energy Systems
University of Petroleum And Energy Studies
B.TECH - Electronics and Telecom
Rajasthan Vidyapeeth Deemed University
LinkedIn Profile URL
linkedin.com/in/shankhaneel-saikia-a41b5a137