Shankranand Bharti
Summary
Customer-oriented Store Manager offering over 4.5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates.
Overview
13
13
years of professional experience
Work History
Store Manager
Titan eye plus
03.2022 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Store Manager
Lenskart.com
07.2021 - 03.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
Sales Associate, Store Manager
Lenskart.com
01.2019 - 06.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- In the starting of joining after 6 months store manager has left the store then I worked for them for 1.5 years as a acting store manager, after that lenskart promoted me as a store manager in lead program.
Sales Associate
Lens2home
08.2017 - 12.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
Custodian
SIS logistics
01.2012 - 05.2013
- I was putting cash in atm machine
- Trouble shooting
Education
Bachelor of Arts - B.A. Program
Delhi University
Delhi11-2017
Advance Diploma in Russian Language - Russian Language
Delhi University
06-2017
Diploma in Russian Language - Russian Language
Delhi
06-2016
Certificate in Russian Language - Russian Language
Delhi University
06-2015
12th Pass - Science Education
B.S.E.B
Bihar06-2010
10th Pass - High School
B.S.E.B
Bihar05-2008
Skills
- Employee Training
- Store operations oversight
- Operations Management
- Shift Scheduling
- Store Merchandising
- Opening and closing procedures
- Inventory Management
- Team Building and Leadership
- Employee supervision and motivation
- Accurate Cash Handling
- Sales Promotions
- Staff Management
- Friendly and Positive
- Policies and Procedures
- Marketing and Promotions
- Customer Relations
Languages
Hindi
First Language
English
Upper Intermediate
B2
Russian
Beginner
A1
Timeline
Store Manager
Titan eye plus
03.2022 - Current
Store Manager
Lenskart.com
07.2021 - 03.2022
Sales Associate, Store Manager
Lenskart.com
01.2019 - 06.2021
Sales Associate
Lens2home
08.2017 - 12.2018
Custodian
SIS logistics
01.2012 - 05.2013
Bachelor of Arts - B.A. Program
Delhi University
Advance Diploma in Russian Language - Russian Language
Delhi University
Diploma in Russian Language - Russian Language
Delhi
Certificate in Russian Language - Russian Language
Delhi University
12th Pass - Science Education
B.S.E.B
10th Pass - High School
B.S.E.B
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