Shanmuga Priya K M

• Established effective communication among team members for enhanced collaboration and successful project completion.
• Have handled multiple mid to large scale projects across different region
• Planned, designed, and scheduled phases for large projects.

• Led planning, scheduling, and execution support for a large-scale migration program transitioning a customer from legacy VMware Center clusters to Microsoft Azure Local (Azure Stack HCI) across six global sites. The project covered migration of up to 1,000 VMs from 16 legacy VMware clusters to 13 new Azure Local clusters over a 26-week period. Responsibilities included migration readiness assessment, development of configuration workbooks, coordination with cross-regional teams (UK and India), and execution of phased VM migrations using VEEAM instant recovery to minimize downtime and preserve application functionality. Supported platform implementation, discovery and planning, pilot migrations, and hypercare operations, ensuring stable cutover to the Azure Local environment aligned with the customer’s hybrid cloud strategy.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

• Led the end-to-end execution of the Windows 11 deployment and new hardware replacement initiative across 7 APAC countries. The project aimed to transition users to modern, secure devices with Windows 11 pre-provisioned systems to enhance performance, compliance, and user experience across the region.
• Vendor & Partner Coordination: Managed third-party vendors and local deployment partners, ensuring timely delivery of pre-provisioned hardware and consistent implementation quality. Ensuring an engineer was available to test and complete the deployment and handover the devices to end users.
• Stakeholder Management: Acted as the primary liaison between regional stakeholders, global program teams, vendors, and local IT for smooth coordination and communication.
• Deployment Execution: Supervised on-site deployment activities, including device handovers, hybrid user setup, testing, and validation to ensure readiness and functionality.
• Inventory & Tool Management: Maintained and updated deployment status and asset details in Inventox, ensuring data accuracy and traceability.
• Reporting & Governance: Delivered regular project progress reports, risk logs, and performance summaries to senior leadership and global PMO.
• Quality Assurance: Ensured adherence to standard deployment procedures, validation testing, and end-user satisfaction across all deployment sites.
• Tools & Technologies: Inventox | Microsoft Teams | Excel Tracker | Translator Tool | Project Scheduling Tools
• Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
• Mentored junior staff members, fostering professional growth through knowledge sharing and skill development opportunities.
• Negotiated contracts with vendors, securing favorable terms for the successful execution of projects.
• Improved client satisfaction with consistent status updates and prompt resolutions to concerns.
• Improved overall client satisfaction with clear communication, consistent status updates, and proactive issue resolution.

• Recovered the project from Red to Green. Worked on the escalations and pain points, replanned and re-worked on the schedules. Proposed new approach to customer. executed the new strategy and gained customer’s confidence.
• Created multiple documents- check point documents (checklist for configuration, checklist for migration and checklist for troubleshooting).
• Prepared the schedules and planner ready well ahead and accessible for all.
• Reporting documents with status updates, resource management (Planning, scheduler alignment and Leave documents).
• Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
• Communicated project plans and progress to key stakeholders and project contributors.
• Enhanced team performance by conducting regular training sessions and providing opportunities for professional development.
• Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
• Reduced project costs with diligent budget management and resource allocation strategies, enabling the completion of projects under budget.
• Built strong relationships with stakeholders through effective communication and collaboration.

• Data Reporting.
• . segregated the various data’s(warehouse availability, cisco orders, out for delivery, tracking of shipment) and semi- automated the warehouse data Using Batnet tool.
• Stakeholder management:
• Coordinating with the internal Stakeholder for various order status.
• Presenting the latest updates /changes to the customer and internal stakeholders
• Working as Escalation point of contact for CC and customer
• Working with the Sales team for streamlining the current process
• Task Management
• Aligning with the customer on orders request.
• Placing order using Cisco Tool (CCW) on behalf of customer.
• Attending weekly call with customer for all support and order Quotation related.
• Finance Management
• Creating/follow up with Quotation on the customer’s request
• Maintaining and tracking the PO, order status and invoicing using SAP.
• Preparation of Presales Quotation
• Creating Maintenance /support quotation for the devices delivered and installed in the destination.
• Upon PO received against teh quote , validation the information and sending it to the implementation team for further activation
• Make sure the devices support is active and under licenses with Cisco- getting the contract ID and communicate to the customer.
• O Managed stakeholder communication and order status tracking for a seamless sales order process.
• O Coordinated internal and external stakeholders for timely order delivery and customer requests.
• O Managed financial processes, including purchase orders, invoicing, and quoting using SAP and Cisco tools (CCW).
• O Developed weekly reports to track warehouse utilization and order statuses.
• Stakeholder Management
• O Coordinated with internal stakeholders to track and update the status of various orders.
• O Delivered regular updates and communicated changes to both customers and internal teams.
• O Acted as the primary escalation point for both Computacenter (CC) and customers addressing issues and ensuring timely resolutions.
• O Collaborated with the sales team to streamline existing processes, ensuring improved order handling and customer satisfaction.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Provided detailed project status updates to stakeholders and executive management.

• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Established a successful business by identifying market needs and developing innovative solutions.
• Implemented efficient operational processes to optimize productivity and resource allocation.
• Created organization's mission and vision statements for use by employees.

· Documentation skills for documenting, responsibilities and progress.

· Over all administrations, Market analysis, working on strategies. Execution of plans after analyzing the pros and cons, Vendor Management and customer handling

· Events organizing and execution.

· Staff handing, monitoring the overall operations, Day to day activity handling.

· Coordination skills with which to develop cordial relationships with other supervisors and complete team

· Familiar with book-keeping software and basic accounting.

Multi-tasking: Able to handle more than one task simultaneously. Encourage and keep the team motivated and enthusiastic

• Task Management.
• Aligned with customers on order requests, ensuring clarity, and timely processing.
• I used Cisco’s CCW tool to place orders on behalf of customers, ensuring accuracy and compliance.
• Created and maintained support quotes for customer orders, tracking them through each phase of the process (from placement to implementation).
• I monitored order status using Cisco tools and maintained visibility over the implementation stages.
• Extracted GPL (Global Price List) reports to ensure compliance with SLAs, and prepared quotations for the monthly cycle.
• Finance Management.
• I created and followed up on customer quotations, ensuring timely approvals and processing.
• Managed and tracked purchase orders (POs), order statuses, and invoicing using SAP.
• I streamlined the process of warehouse utilization, shipment tracking, and delivery updates, generating weekly reports using Batnet to ensure operational transparency.
• I have completed nine projects.
• Migration of analog to IP-based CCTV for four locations.
• 1 - Office resize project.
• 4 - Power Down Projects
• Business creates and assigns projects in the GPMT tool. Take up the assigned projects from the GPMT tool.
• Analyze and understand the scope of the project.
• Set up an initial meeting for a detailed discussion on the assigned projects with the Business.
• Prepare the plan, risk, and mitigation plans. Present it to the line manager for further clarification and approvals.
• Prepare the concept of the projects, update the details in the GPMT tool, and submit for approval.
• Check with the approval panel or governance team if the submitted concept is not approved.
• Involve the concerned teams and engineer, and coordinate with them for proceeding with the project.
• Involving the internal engineering and tech team needs – cost center. So, raise and submit the cost through the SAP portal.
• Involving external teams and partnered support needs an LP request for their cost. Raise the request in the UBS Logistics platform.
• If the project includes some hardware’s, MPLS/Bandwidth upgrade or any additional cost, do request the latest quotation from vendors.
• Prepare details ARF with all cost included and propose it to the stakeholders, seeking budget approvals under various divisions. This helps us with clear over all budgets for the projects and provide justification on the costs involved.
• Provide alternative solutions where ever possible, like re-using the existing hardware if possible, instead of purchasing new ones.
• Once AFP is approved, GPMT tool is also updated and submitted for approval from governance team.
• Now prepare the project deal, in slide or two with complete details of the projects- seek Pre- OPAF approvals/suggestion. After which the following week, present the deal to the entire UBS governance and stakeholder. Upon the approval in the OP-PAF meeting. Update the DRC in GPMT tool. and implement the project. Connect regularly with Business for progress
• Create and submit change – in GSNOW as per project needs
• Create folders and upload all the project related document in teams share point. Should be visible for the entire team. Future references.
• Update the project status trackers on weekly basis in sharepoint
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

• Projects Handled:
• 4 Power down for EMEA
• 2 Office Resize for Germany
• 4 CCTV Projects (4 locations)- Bandwidth upgrade, live recording, and monitoring at server Level.
• Responsibilities:
• Coordinating in the Planning along with the program manager.
• Identifying Risk and mitigation plan.
• Coordinating the Stakeholder meeting and for project status.
• Vendor management for project- license, Installations, decommissions and office setup.
• Project forecast – through GPMT (T&M), ROD. & SAP.
• Change Management through GSNOW
• ISAC, Netwiki, SDR (Knowledge Byte tools.
• Logistics Platform, Calero Orchestration Suite – for vendor requested and information.
• Collect all the timesheet from various region over emails
• Prepare a detailed report (cost and Effort), rate for all region
• Send the completed report to client for approvals and vendors approvals
• Raise invoices in iRequest tool for each region
• Maintain sharepoint with all trackers and documents
• Upload all the files and reports.
• Meeting with the client for discussion on the prepared report and finalise all the agreed values for Billing
• Raise credit, credit and re-invoices using iRequest
• Attend weekly internal meetings
• Finance
• Collect all the timesheet from various region over emails
• Prepare a detailed report (cost and Effort), rate for all region
• Send the completed report to client for approvals and vendors approvals
• Raise invoices in iRequest tool for each region
• SharePoint
• Maintain SharePoint with all trackers and documents
• Upload all the files and reports.
• Meeting
• Meeting with the client for discussion on the prepared report and finalise all the agreed values for Billing
• SAP Reports – for all regions
• Data Analysis – for resources,WBS and project
• Work on Actual cost and forecasted cost reports
• Analysis of Finance
• Maintain all the Finance tracker
• Working on Billing

• Raise requests in iReq for monthly invoices
• Follow-up on the invoice requests
• Work/Raise on credit and re-invoices and respective updation.
• Attend internal meeting TFS project review
• Worked on GSLB Wide IP Migration project as coordination
• Sending emails to Application Owners seeking Wide IP migration approval. Addressing their queries over email,and sending Follow-ups for the same. If not getting timely response from App Owners.
• Update the respective status in Azure board
• Attend Weekly meeting with ubs management
• Maintain the Raid Log and Project related trackers
• Worked on UBS onboarding process of CC resources, follow-up with UBS team for onboarding completions, also had created New Joiners process.
• Raise BBS request (UBS) for profile creation. Get in touch with the resources Line mangers for Vouch and other initial approvals.
• Maintain share points
• Projects Handled:
• 4 Power down for EMEA
• 2 Office Resize for Germany
• 4 CCTV Projects (4 locations)- Bandwidth upgrade, live recording, and monitoring at server Level.
• Responsibilities:
• Coordinating in the Planning along with the program manager.
• Identifying Risk and mitigation plan.
• Coordinating the Stakeholder meeting and for project status.
• Vendor management for project- license, Installations, decommissions and office setup.
• Project forecast – through GPMT (T&M), ROD. & SAP.
• Change Management through GSNOW
• ISAC, Netwiki, SDR (Knowledge Byte tools.
• Logistics Platform, Calero Orchestration Suite – for vendor requested and information.
• Project: UBS – Central Project Coordinator (Oct 2021– May 2022)
• Finance- SAP
• Export the Reports from SAP for all Region (UK, US, Singapore,Swiss,Japan,HK)
• Segregate all the data with WBS, resources and project
• Calculate the actual cost of each resource/project
• Analysis of finance reports
• Maintain the finance trackers (actual cost, main finance tracker)
• Billing Calculation and invoicing
• Prepare Billing calculations
• Submitting the Invoices
• Follow up on invoice requests
• Raise credit and re-invoice and respective updating
• Meeting
• 1-1 Weekly Connect with Paul
• UBS: TFS Projects Review Meeting (Internal)
• Load Balance weekly meeting
• Load Balance weekly internal meeting
• Maintain the Raid Log and project related trackers
• Onboarding Process
• Initiating onboarding process of CC resources to UBS
• Completing the forms and submitting the process
• Follow-up with UBS for onboarding completions
• Had created new joiners process
• Raise BBS request for profile creation
• Get in touch with the resources UBS Line mangers for vouch and other initial approvals
• SharePoint/Documentation
• Maintain the SharePoint
• Upload and maintain all the related documents in respective folders (invoices, Purchase Orders(Client and internal), vendors, SOW

• · Maintain roadmaps, project plans and dashboards for the infrastructure teams.
• · Establish and manage communication channels with stakeholders and business partners regarding project delivery direction and changes.
• · Develop a deep understanding of the client environment and work with the engineering teams to establish guidelines and policy standards for equipment and operations.
• · Collaborate with Technology Financial Controller and Finance reps on budgeting and on the management of purchase orders, invoice, and payments.
• · Develop and track plans related to data center strategy. Report updates to the PMO for the headquarters relocation initiative.
• · Drive both internal and external partners to meet deadlines as the need arises per the project delivery schedule.
• · Build and maintain the project budget including securing internal approvals for capital funding.
• · Management and oversight of commissioning agents with experience in reviewing sequence of operations and test scripts. To meet the requirement on agreed timeline
• · Excellent organizational and managerial skills, Ability to communicate articulately and professionally
• · Skilled at maintaining confidentiality of organizational data
• · Efficient in drafting detailed project reports and work analysis reports
• · Superior multi-tasking and coordination abilities
• · Risk analysis, and Risk mitigation. Finance management, budgeting and Managing Billing cycles
• · Client handling and coordination, Scheduling and managing meetings.
• · Resources allocation & managing. Weekly project status report to higher management and client

• · Linux and Windows Administration:
• · Day to day operational support and maintenance for windows and Unix servers.
• · Worked On Qualys tool- to make sure the servers/devices are complying.
• · Conducted weekly meetings to fix the threat or non-compliance devices
• · Raised Tickets, created case ID SNOW with vendors to work on maintenance activity
• · Been as SPOC, POC for NICE Server, unify, Proteous.
• · Closely worked with Higher management for automation, compliance and KRI values for patching, maintenance activity and for Service NOW- Tickets
• Actively take the lead for arranging team activity, and extra-curricular activities

• · Microsoft patches from WSUS were pushed to servers manually and performed patches in the servers. Have triggered backup policies and monitored backup via Net backup tool
• · Using SAP Redwood Cronacle console have scheduled and monitored the batch jobs.
• · Involved in day-to-day troubleshooting, performance analysis, problem solving, Troubleshooting and Performance tuning skills.
• · Monitoring logs and processes for Linux servers. Experienced in handling HP Blade enclosures, Cluster Management, Active Directory & Windows servers.
• · Knowledge in pushing patches to windows servers thru WSUS patch management and via Altiris and patching windows servers and troubleshooting using tools (VMware, HP, IBM, Avocent)
• · Possess L1 trouble shooting knowledge in major technical domains (windows, Unix, Database & Backup).
• · Knowledge in ITIL processes – handled severity bridges, co-coordinating with the technical teams and engaging respective tracks and vendors if needed, attended, and represented CAB meetings.
• Monitoring Tools used:
• · Patch Management - Windows Server Update Services (WSUS), Altris.
• · Batch Jobs Monitoring & Administration - Tivoli Workload Scheduler & SAP – Redwood Cronacle
• · Password Management - Cyber Ark Password Vault
• · ITIL (Incident & Change Management, CMDB) - BMC Remedy, Moog Soft Tool& Sales Force (has inbuilt
• · Vendor Management - HP, EMC, Microsoft, SunGard, Veritas & SMS Friendzion Technologies
• · Server Monitoring - BPPM - BMC Proactive Performance Monitoring, VMware vSphere Client, HP SOA, SiteScope, Avocent ,IBM Director
• · Backup Monitoring- Veritas NetBackup, Qualys – IT Security and Compliance