Shanmuga Shankar C
Automotive Diagnostic Engineer
Coimbatore
Summary
Automotive diagnosis engineer with more than 7 years of experience in After-sales services domain. Specialized in handling automotive concerns related to electrical, electronic, mechanical systems and carried out effective diagnosis for resolution with root cause identification. Utilized my diagnostic skills and handled various roles which includes certified technical expert, Diagnostic author, Senior technical assistance analyst with proven track record.
Overview
7
7
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Analyst (Vehicle Diagnosis)
Accenture Solutions Private Limited
03.2025 - Current
- Provided technical assistance for JEEP and RAM brands in the Middle East region.
- Handled technical assistance cases across commodities such as Electrical, Chassis, Engine, and Transmission.
- Analyzed the vehicle concerns and provided a diagnosis considering DTCs, fault symptoms, repair history, vehicle architecture, and condition of occurrence for fixing it right the first time (FRFT).
- Performed coordinated diagnosis with the dealer technician for critical and repeated issues for effective resolution, with root cause identification.
- Achieved 100% KPI targets for almost all months during my tenure, which primarily includes prioritizing tickets based on severity, quicker resolution, preventing issue recurrence, and satisfaction surveys from dealer technicians.
Engineer (Diagnostic Authoring)
Alten India Private Limited
07.2023 - 03.2025
- Deputed to Renault Nissan Technology and Business Center India for authoring service manuals to Nissan Motor Co., Ltd. (Japan) and Nissan Automotive Europe (France).
- Effective FMEA (Failure Mode and Effects Analysis) is done to create the required diagnostic procedure for DTCs and possible electrical and electronic system failures.
- Identifying diagnostic support functions available in the on-board diagnostic tool (CONSULT 3 PLUS), and including its description, modes of operation, and usage in the diagnostic manual.
- Analyzing the new launch vehicle in the pre-SOP period through vehicle validation and identifying various systems, functions, components, which are applicable for including necessary description, operating conditions, and configuration in the diagnosis manual.
- Verifying CAN communication signals between control units in the signal chart, and updating information based on the applicability of vehicle functions.
- Validating the output from the wiring diagram team and ensuring the conformity of a circuit, as well as proper segregation for various applicable systems.
Co-tech
Anamallais Motors Private Limited
09.2021 - 07.2023
- Handled automotive concerns related to complex electrical circuits, electronic components, and control modules.
- Used the diagnostic tool effectively, with freeze-frame data, for narrowing down malfunctioning components and fixing them right the first time.
- Validated automotive component failures and identified the root cause for eliminating the recurrence of vehicle issues.
- Provided technical assistance for critical and unsolved automotive concerns in the workshop.
- Coordinated with the technical team of the manufacturer for critical vehicle issues and the raising of concerns within warranty.
- Monitored pre-delivery inspection activity continuously for improving new car delivery quality.
- Conducted in-dealer training sessions for my teammates and improved workshop quality output.
Electromechanical Technician
Anamallais Motors Private Limited
06.2019 - 09.2021
- Carried out diagnosis for problems related to automotive mechanical, electrical, and electronic systems.
- Worked as a team with the Technical Coordinator to solve many critical vehicle concerns.
- Performed removal and installation of various vehicle interior components, such as the dashboard, instrument panels, trims, and consoles, as a part of electrical diagnosis.
- Responsible for performing calibration and post-repair processes of AMT and AT gearboxes, ensuring proper functioning.
- Repaired the wiring harness by following the standard procedure, using the necessary special service tools.
- Performed removal and installation of HVAC units, HVAC pipes, compressor, and condenser as a part of HVAC circuit diagnosis.
Education
Bachelor of Engineering - Mechanical Engineering
KPR Institute of Engineering And Technology
Coimbatore, India 04.2001 -
Higher Secondary Certification - Science And Computer Science
SBOA Matric And Higher Secondary School
Coimbatore, India 04.2001 -
Skills
Automotive diagnosis and repair
Root cause analysis
Automotive diagnostic authoring
Accomplishments
- Winner of National level “Cotech Challenge 2022” conducted by Renault India (Topped among 200+ candidates all over India) in December 2022.
- Won “Technical Star” award in Dealer Group level Auto quiz event by Anamallais motors (Topped among 50+ candidates) in May 2020.
- Recognized with "Co-pilot" award for my collaborative mindset and support provided to my team members by Accenture solutions in April 2026.
Certification
Completed “Cotech Certification” by Renault with an overall score of 92.2%
Timeline
Senior Analyst (Vehicle Diagnosis)
Accenture Solutions Private Limited
03.2025 - Current
Engineer (Diagnostic Authoring)
Alten India Private Limited
07.2023 - 03.2025
Completed “Cotech Certification” by Renault with an overall score of 92.2%
10-2021
Co-tech
Anamallais Motors Private Limited
09.2021 - 07.2023
Completed “Electro mechanic Certification” by Renault as a batch topper
08-2021
Electromechanical Technician
Anamallais Motors Private Limited
06.2019 - 09.2021
Completed “British English Certification” Prelims with B1 level
03-2016
Bachelor of Engineering - Mechanical Engineering
KPR Institute of Engineering And Technology
04.2001 -
Higher Secondary Certification - Science And Computer Science
SBOA Matric And Higher Secondary School
04.2001 -
Soft skills
- Self motivated.
- Quick learner.
- Team player.