To commute and learn different cultures and grow beyond boundaries
Shanmugam NB
Senior Account Manager
Bengaluru
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
6
6
Languages
Work History
Senior Account Manager
REA India
03.2013 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Provided valuable input during product development, ensuring alignment with customer needs and expectations.
- Streamlined account management processes, improving overall efficiency and productivity.
- Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Presented professional image consistent with company's brand values.
- Built diverse and consistent sales portfolio.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Developed long-lasting client relationships by providing exceptional customer service and support.
Education
Master of Science - Bio Chemistry
RK Institute
Bangalore 04.2001 -
Skills
Excellent negotiation skills
Interests
Timeline
Senior Account Manager
REA India
03.2013 - Current
Master of Science - Bio Chemistry
RK Institute
04.2001 -
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