Shanmugam Jayapal
Chennai
Summary
Results-driven AWS Cloud Engineer with 4 years of experience in AWS administration, cloud migration, automation, container technologies, and hybrid cloud operations, backed by 14 years of strong Linux system engineering and HA/cluster management expertise. Skilled in designing AWS architectures, implementing migration strategies, building infrastructure-as-code, and ensuring compliance with AWS governance and security frameworks. Adept at troubleshooting production issues, optimizing cloud performance, and mentoring teams in cloud best practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager – Linux & Infrastructure Services
Novamesh Limited (subsidiary of Tata Communications Limited)
11.2023 - Current
- Designed and executed AWS migration strategies for enterprise workloads, improving scalability and reducing operational overhead.
- Assessed legacy/on-premise infrastructure and prepared detailed cloud readiness assessments and migration roadmaps.
- Deployed and configured AWS services including EC2, VPC, S3, RDS, ECS, and EKS.
- Managed AWS Managed Services by enabling automation, monitoring, security hardening, and cost optimization.
- Implemented Infrastructure-as-Code (IaC) using Terraform, Ansible for consistent and secure deployments.
- Ensured compliance with AWS best practices, IAM governance, encryption standards, and cloud security policies.
- Troubleshot production issues, performed AWS Well-Architected Framework Reviews, and improved cloud workload reliability.
- Managed enterprise-level SUSE HAE and Red Hat Cluster Suite for mission-critical workloads, ensuring 99.99% uptime.
- Implemented two-node and multi-node cluster environments using Pacemaker, Corosync, and DRBD for high availability and data replication.
- Optimized Linux kernel parameters and performed system tuning to meet strict SLA and performance requirements.
- Performed OS patch management, user administration, and system hardening following CIS benchmark standards.
- Architected and deployed HA Clustering solutions ensuring seamless failover and zero-downtime service continuity.
- Collaborated closely with Database, Network, Cloud, Storage, and Development teams to resolve technical issues and deliver integrated solutions.
- Acted as a primary customer interface for daily operations, service delivery, and new project initiatives.
- Conducted daily/weekly status reviews with customers and internal teams; maintained issue trackers, service dashboards, and automated performance reports.
- Performed Root Cause Analysis (RCA) for major incidents; implemented Corrective & Preventive Actions (CAPA) to prevent recurrence and improve system stability.
Assistant Manager
Sify Technologies
03.2020 - 11.2023
- Maintained HighAvailability, Scalability and security of AWS environment
- Managed Users, Groups and Roles using IAM.
- Evaluated cost usage of AWS resources by using Tags and Cloud watch alarms.
- Created S3 buckets and configured Lifecycles for the successful transition to Glacier/IA
- Provisioned RDS and making sure the snapshots and Backups.
- Provided end-to-end support and maintenance for Linux environments (RHEL, OVM), including virtualization platforms and physical server hardware.
- Led L1/L2 support teams for daily operations, escalations, and stakeholder coordination across multiple IT domains.
- Deployed and troubleshot RHEL and Oracle VM issues, ensuring continuous service delivery.
- Designed and executed a monthly patching lifecycle across 300+ servers, including emergency patching in compliance with change management policies.
- Configured multipathing, network bonding, and performed IP plumbing and Red Hat cluster troubleshooting.
- Created Linux VM templates tailored to varied business needs and ensured consistent deployment practices.
- Monitored and managed storage using LVM administration, NFS configuration, and SAN/NAS provisioning.
- Conducted regular snapshots, cloning, and VMware storage migrations across production environments.
- Collaborated with application, database, network, and SAN teams for integrated project implementations.
- Ensured SLA compliance for support tickets and updated documentation regularly.
- Performed RCA for recurring and critical issues, contributing to long-term stability and performance.
Technical Specialist
Softtek India Pvt Ltd
12.2017 - 05.2019
Technical Service Specialist
IBM (I)Ltd
03.2014 - 01.2016
Sr.Administrator
WIPRO Technologies
03.2014 - 01.2016
Business Associate
CROWN Solutions India (P) Ltd
06.2013 - 03.2014
Linux Administrator
FUTURE FOCUS INFOTECH (P) LTD
02.2012 - 05.2013
Technical support
Executive-iTech Services
06.2011 - 02.2012
System Administrator
PYRAMID Groups
06.2007 - 06.2009
Customer Support Engineer
TERA Software (p)Ltd
12.2005 - 05.2007
Education
B.Tech - I.T
Jayam College of Engineering and Technology
Dharmapuri01.2005
Skills
- Cloud: AWS (EC2, RDS, S3, VPC, IAM, ECS, EKS, CloudWatch)
- IaC: Terraform, Ansible
- Containers: Docker, Docker Swarm, ECS
- OS: RHEL, CentOS, Ubuntu, SUSE
- CI/CD: Jenkins, S3, CodePipeline
- Monitoring: CloudWatch, ServiceNow
- Security & Compliance: IAM policies, SSL/TLS, OS Hardening, SELinux, Auditd
- AWS Cloud Migration & Architecture Design
- Linux Administration & High Availability Clustering
- Production Support & Well-Architected Reviews
Certification
- Redhat certified Engineer
- Oracle Certified Foundations Associate
Languages
English
Tamil
Telugu
Timeline
Manager – Linux & Infrastructure Services
Novamesh Limited (subsidiary of Tata Communications Limited)
11.2023 - Current
Assistant Manager
Sify Technologies
03.2020 - 11.2023
Technical Specialist
Softtek India Pvt Ltd
12.2017 - 05.2019
Technical Service Specialist
IBM (I)Ltd
03.2014 - 01.2016
Sr.Administrator
WIPRO Technologies
03.2014 - 01.2016
Business Associate
CROWN Solutions India (P) Ltd
06.2013 - 03.2014
Linux Administrator
FUTURE FOCUS INFOTECH (P) LTD
02.2012 - 05.2013
Technical support
Executive-iTech Services
06.2011 - 02.2012
System Administrator
PYRAMID Groups
06.2007 - 06.2009
Customer Support Engineer
TERA Software (p)Ltd
12.2005 - 05.2007
B.Tech - I.T
Jayam College of Engineering and Technology