Summary
Overview
Work History
Education
Skills
Additional Information
Software
Certification
Timeline

Shanmuganathan Rajendran

Application Support Specialist
Chennai,TN

Summary

Proficient business emergency management professional well-versed in providing timely leadership to resolve incidents. Expert in gathering, analyzing and modeling data in order to enhance responses to future emergencies. Advanced problem-solver with excellent planning, organizational, and communication skills.

Overview

14
14
years of professional experience
1
1
Certification
2
2
Languages

Work History

Major Incident Manager

TCS Siruseri
04.2022 - Current
  • Provided immediate emergency response and incident management.
  • Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
  • Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
  • Managed escalations effectively by collaborating with both internal teams and external vendors as needed.
  • Improved major incident resolution times by implementing efficient processes and communication strategies.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.

Senior Support Analyst

Standard Chartered Global Business Services
04.2017 - 04.2022
  • Established strong relationships with key stakeholders through clear communication and transparent project updates.
  • Developed thorough documentation for troubleshooting procedures, enabling faster problem-solving by support staff.
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Solved complex technical issues for clients, resulting in increased system efficiency and reduced downtime.
  • Led a team of junior support analysts, offering guidance and mentorship while driving team success in resolving customer issues.

Software Engineer

L&T Infotech
07.2014 - 04.2017
  • L1/L2 Support Engineer – Java Production Support in Unix/Windows Server.
  • Monitoring the daily activities and uploaded into the servers.
  • Solving tickets raised by customer in the Incident Management tool.
  • Active and quickly response to the customer’s queries.
  • Automated the daily activities to reduce the human effort.
  • Handling the team and assigned the works to the members.
  • Worked with unix bash scripts.

Software Analyst

Veetee Technologies
10.2010 - 04.2014
  • Involved in capturing the business requirements,design ,development and testing of the application.
  • Modified the Jsp pages to meet the requirements.
  • Used Javascript for the look and feel.
  • Used and created Directive Jsp Tags for common functions.
  • Worked on PLSQL packages stored procedures and functions.
  • Worked with Unix bash Scripts.
  • · Administered and deployed application on the weblogic application server.
  • Used java logging for getting log information.
  • Worked on bug fixing and enhancements on change requests.
  • Solved Tickets escalated by customer in the Incident Management.


Processor

HOV Services
01.2010 - 09.2010
  • Supported team members in their tasks, contributing to overall team success.
  • Monitored processor performance and adjusted systems for smooth operation.
  • Received and reviewed incoming documents and materials.
  • Prepared reports and technical documentation of day-to-day production processes.

Education

Diploma - Java Programming

NIIT , Chennai, India
04.2001 -
  • Final Grade: 70%
  • Professional Development Studies: Java/J2EE, 2010.

B.E - Electronics And Communications Engineering

SACET, Tiruchi, India
04.2001 -
  • Final Grade: 70%
  • Graduation with Distinction, [Final Semester, 2009]
  • Recipient of Second prize for the Mini Project Competition, [ III Semester, 2008].
  • Captain for College Cricket Team, 2007 to 2009.



HSC - BIO-MATHS

PRIVATE, Ariyalur, India
04.2001 -
  • Final Grade: 81%

HSC - BIO-MATHS

Swami Vivekananda Higher Secondary School , Madurai, India
04.2001 -
  • Final Grade: 76%
  • Ranked 7 in Class.
  • Completed Coursework: HTML, 2003

SSLC - MATRICULATION

Arasunagar Matriculation Higher Secondary School , Ariyalur, India
04.2001 -
  • Final Grade: 80%
  • Player for District Relay, 1999 to 2000.

Skills

Critical incident handling

Additional Information

To become a successful professional in a highly competitive technological world where performance is rewarded with new challenging responsiblites and to serve a reputed growth oriented industry in the field of Design,Development ,Support and Maintenance.


Career Summary:

  • Having 9.5 years of IT experience in the areas of Analysis,Design,Support and Development.
  • Strong Domain Knowledge in Bank and Industry applications.
  • Oracle Certified Programmer for the Java 2 Platform,Standard Edition 5.0.
  • Expertise in Client/Server and application development using Java, J2ee technologies.
  • Rich work experience in Open Source frameworks like Struts 1.2, Servlets.
  • Working knowledge in Relational Database Systems like Oracle 10g and fair exposure to PL/SQL programming.
  • Good analytical and programming capabilities coupled with excellent decision making skills.
  • Dedicated and highly ambitious to achieve organizational as well as personal goals.
  • 9 years of experience in Java Production Support.
  • Excellent team player and ability to perform well under pressure.
  • 4+ years of IT experience with atleast 3 years working in the following fields: IT Chang Management, Release Management, Incident Management & Problem Management.


Technical Skills:

  • Operating Systems :Windows-Vista/XP/2000.UNIX
  • Programming Languages: Java, J2EE.
  • Web Technologies: JSP, Servlets, HTML.
  • Framewroks:MVC Framework, Struts 1.2 .Spring, Hibernate
  • Scripting Languages: Javascript, Shell Script.
  • Database: Oracle
  • Web Servers: Apache Tomcat,Glassfish,BEA Web logic
  • IDE/GUI Tools: Eclipse,Netbeans
  • Database Editors: Oracle SQL Developer, Toad for Commercial, Aqua Studio.
  • Monitoring tool : CONTROL-M,Zabbix and Nagios for all servers.
  • Experience with ITSM Solutions like BMC Remedy,HP Service Manager,Atlassian Jira..



Software

Java

J2EE

MVC Framework, Struts 12 Spring, Hibernate

Oracle

Sql/Plsql

Unix Shell Scripting

Web Servers: Apache Tomcat,Glassfish,BEA Web logic

IDE/GUI Tools: Eclipse,Netbeans

Database Editors: Oracle SQL Developer, Toad for Commercial, Aqua Studio

Monitoring tool : CONTROL-M,Zabbix and Nagios for all servers

Experience with ITSM Solutions like BMC Remedy,HP Service Manager,Atlassian Jira

Certification

Oracle Certified Java 1.6 Programmer

Timeline

Major Incident Manager - TCS Siruseri
04.2022 - Current
Senior Support Analyst - Standard Chartered Global Business Services
04.2017 - 04.2022
Software Engineer - L&T Infotech
07.2014 - 04.2017
Software Analyst - Veetee Technologies
10.2010 - 04.2014

Oracle Certified Java 1.6 Programmer

06-2010
Processor - HOV Services
01.2010 - 09.2010
NIIT - Diploma, Java Programming
04.2001 -
SACET - B.E, Electronics And Communications Engineering
04.2001 -
PRIVATE - HSC, BIO-MATHS
04.2001 -
Swami Vivekananda Higher Secondary School - HSC , BIO-MATHS
04.2001 -
Arasunagar Matriculation Higher Secondary School - SSLC , MATRICULATION
04.2001 -

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Shanmuganathan RajendranApplication Support Specialist