Java
Shanmuganathan Rajendran
Application Support Specialist
Chennai,TN
Summary
Proficient business emergency management professional well-versed in providing timely leadership to resolve incidents. Expert in gathering, analyzing and modeling data in order to enhance responses to future emergencies. Advanced problem-solver with excellent planning, organizational, and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Major Incident Manager
TCS Siruseri
04.2022 - Current
- Provided immediate emergency response and incident management.
- Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
- Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
- Managed escalations effectively by collaborating with both internal teams and external vendors as needed.
- Improved major incident resolution times by implementing efficient processes and communication strategies.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
Senior Support Analyst
Standard Chartered Global Business Services
04.2017 - 04.2022
- Established strong relationships with key stakeholders through clear communication and transparent project updates.
- Developed thorough documentation for troubleshooting procedures, enabling faster problem-solving by support staff.
- Monitored systems in operation and quickly troubleshot errors.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Solved complex technical issues for clients, resulting in increased system efficiency and reduced downtime.
- Led a team of junior support analysts, offering guidance and mentorship while driving team success in resolving customer issues.
Software Engineer
L&T Infotech
07.2014 - 04.2017
- L1/L2 Support Engineer – Java Production Support in Unix/Windows Server.
- Monitoring the daily activities and uploaded into the servers.
- Solving tickets raised by customer in the Incident Management tool.
- Active and quickly response to the customer’s queries.
- Automated the daily activities to reduce the human effort.
- Handling the team and assigned the works to the members.
- Worked with unix bash scripts.
Software Analyst
Veetee Technologies
10.2010 - 04.2014
- Involved in capturing the business requirements,design ,development and testing of the application.
- Modified the Jsp pages to meet the requirements.
- Used Javascript for the look and feel.
- Used and created Directive Jsp Tags for common functions.
- Worked on PLSQL packages stored procedures and functions.
- Worked with Unix bash Scripts.
- · Administered and deployed application on the weblogic application server.
- Used java logging for getting log information.
- Worked on bug fixing and enhancements on change requests.
- Solved Tickets escalated by customer in the Incident Management.
Processor
HOV Services
01.2010 - 09.2010
- Supported team members in their tasks, contributing to overall team success.
- Monitored processor performance and adjusted systems for smooth operation.
- Received and reviewed incoming documents and materials.
- Prepared reports and technical documentation of day-to-day production processes.
Education
Diploma - Java Programming
04.2001 -
- Final Grade: 70%
- Professional Development Studies: Java/J2EE, 2010.
B.E - Electronics And Communications Engineering
04.2001 -
- Final Grade: 70%
- Graduation with Distinction, [Final Semester, 2009]
- Recipient of Second prize for the Mini Project Competition, [ III Semester, 2008].
- Captain for College Cricket Team, 2007 to 2009.
HSC - BIO-MATHS
04.2001 -
- Final Grade: 81%
HSC - BIO-MATHS
04.2001 -
- Final Grade: 76%
- Ranked 7 in Class.
- Completed Coursework: HTML, 2003
SSLC - MATRICULATION
04.2001 -
- Final Grade: 80%
- Player for District Relay, 1999 to 2000.
Skills
Critical incident handling
Documentation skills
Emergency analysis
Reporting Requirements
Incident Management
ITIL Framework
Incident priority assessment
Post incident reviews
Team Engagement
Root Cause Analysis
Interpersonal and written communication
Data collection and review
Time Management
Excellent Communication
Active Listening
Written Communication
Additional Information
To become a successful professional in a highly competitive technological world where performance is rewarded with new challenging responsiblites and to serve a reputed growth oriented industry in the field of Design,Development ,Support and Maintenance.
Career Summary:
- Having 9.5 years of IT experience in the areas of Analysis,Design,Support and Development.
- Strong Domain Knowledge in Bank and Industry applications.
- Oracle Certified Programmer for the Java 2 Platform,Standard Edition 5.0.
- Expertise in Client/Server and application development using Java, J2ee technologies.
- Rich work experience in Open Source frameworks like Struts 1.2, Servlets.
- Working knowledge in Relational Database Systems like Oracle 10g and fair exposure to PL/SQL programming.
- Good analytical and programming capabilities coupled with excellent decision making skills.
- Dedicated and highly ambitious to achieve organizational as well as personal goals.
- 9 years of experience in Java Production Support.
- Excellent team player and ability to perform well under pressure.
- 4+ years of IT experience with atleast 3 years working in the following fields: IT Chang Management, Release Management, Incident Management & Problem Management.
Technical Skills:
- Operating Systems :Windows-Vista/XP/2000.UNIX
- Programming Languages: Java, J2EE.
- Web Technologies: JSP, Servlets, HTML.
- Framewroks:MVC Framework, Struts 1.2 .Spring, Hibernate
- Scripting Languages: Javascript, Shell Script.
- Database: Oracle
- Web Servers: Apache Tomcat,Glassfish,BEA Web logic
- IDE/GUI Tools: Eclipse,Netbeans
- Database Editors: Oracle SQL Developer, Toad for Commercial, Aqua Studio.
- Monitoring tool : CONTROL-M,Zabbix and Nagios for all servers.
- Experience with ITSM Solutions like BMC Remedy,HP Service Manager,Atlassian Jira..
Software
J2EE
MVC Framework, Struts 12 Spring, Hibernate
Oracle
Sql/Plsql
Unix Shell Scripting
Web Servers: Apache Tomcat,Glassfish,BEA Web logic
IDE/GUI Tools: Eclipse,Netbeans
Database Editors: Oracle SQL Developer, Toad for Commercial, Aqua Studio
Monitoring tool : CONTROL-M,Zabbix and Nagios for all servers
Experience with ITSM Solutions like BMC Remedy,HP Service Manager,Atlassian Jira
Certification
Oracle Certified Java 1.6 Programmer
Timeline
Major Incident Manager - TCS Siruseri
04.2022 - Current
Senior Support Analyst - Standard Chartered Global Business Services
04.2017 - 04.2022
Software Engineer - L&T Infotech
07.2014 - 04.2017
Software Analyst - Veetee Technologies
10.2010 - 04.2014
Oracle Certified Java 1.6 Programmer
06-2010
Processor - HOV Services
01.2010 - 09.2010
NIIT - Diploma, Java Programming
04.2001 -
SACET - B.E, Electronics And Communications Engineering
04.2001 -
PRIVATE - HSC, BIO-MATHS
04.2001 -
Swami Vivekananda Higher Secondary School - HSC , BIO-MATHS
04.2001 -
Arasunagar Matriculation Higher Secondary School - SSLC , MATRICULATION
04.2001 -