Jira,Azure
Hi, I’m
Shanmugapriya
Project Manager/Scrum Master
Chennai,MH
Summary
Results-driven Scrum Master with 12 years of experience in leading cross-functional teams in Workforce Management (WFM) projects. Proficient in Agile methodologies and fostering collaboration between development, operations, and WFM teams. Demonstrated ability to optimize processes, improve team efficiency, and meet organizational objectives. Passionate about driving continuous improvement and delivering customer satisfaction through Agile practices.
Overview
12
years of professional experience
2011
years of post-secondary education
2
Certifications
2
Languages
Work History
Datanitiv
Scrummaster
10.2024 - Current
Job overview
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Led sprint reviews and planning meetings to promote full team engagement.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Streamlined release processes through close coordination between development teams and operations staff.
- Coordinated with product owners to ensure backlog items were prioritized for maximum project impact.
- Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
- Led cross-functional teams to successful project completions, fostering collaborative work environment.
- Navigated through complex project challenges, leveraging Agile principles to adapt plans and meet evolving business needs.
Photon
Scrummaster
04.2023 - 09.2024
Job overview
- Multi-Vendor Project Management: Lead and coordinate efforts across multiple vendors to ensure seamless integration and delivery of the mobile API project for Boots, enhancing collaboration and minimizing delays
- Agile Methodology Implementation: Successfully implement SAFe Agile methodologies, ensuring the team adheres to Agile principles and practices, resulting in increased efficiency and product quality
- Scrum Ceremonies Facilitation: Facilitate all Scrum events, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives, ensuring clear communication and continuous improvement
- Stakeholder Engagement: Maintain effective communication with internal and external stakeholders, providing regular updates and aligning project goals with business objectives
- Team Coaching and Development: Mentor and coach the Scrum team on Agile practices, fostering a culture of self-organization, accountability, and high performance
- Impediment Resolution: Identify and address team impediments promptly, collaborating with other Scrum Masters and Agile coaches to remove roadblocks and enhance productivity
- Agile Tools Utilization: Utilize JIRA for tracking project progress, managing backlogs, and generating reports for stakeholders, ensuring transparency and accountability
- Performance Monitoring: Monitor team performance using Agile metrics, identifying areas for improvement and implementing strategies to optimize team output and project success
TATA Consultancy Services
Consultant Scrum Master
03.2019 - 12.2023
Job overview
- Agile Coaching: Guided and coached multiple Scrum teams on Agile practices, leading to improved team dynamics and higher-quality deliverables
- Scrum Framework Execution: Ensured the successful execution of the Scrum framework, including backlog refinement, sprint planning, and daily standups, aligning team efforts with business objectives
- Cross-Functional Collaboration: Worked with cross-functional teams and stakeholders, driving collaboration and aligning efforts towards common project goals
- Issue Resolution: Acted as the first point of contact for all Scrum-related impediments, resolving issues promptly and ensuring that teams stayed on track
- Continuous Improvement: Contributed to the continuous improvement of Agile practices within the organization, sharing best practices and lessons learned across teams
- Stakeholder Communication: Maintained open lines of communication with stakeholders, providing regular status updates and managing expectations effectively
- Project Delivery: Played a key role in the successful delivery of multiple projects, ensuring they were completed on time, within scope, and to the satisfaction of all stakeholders
- Agile Tools and Reporting: Utilized Agile tools like JIRA for project tracking, status reporting, and performance analysis, ensuring data-driven decision-making
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
TATA Consultancy Services
Software Test Engineer
05.2013 - 02.2019
Job overview
- Test Plan Development: Developed comprehensive test plans and cases for various projects, ensuring thorough coverage and robust testing processes
- Quality Assurance: Conducted detailed testing and analysis to identify bugs and issues, working closely with the development team to ensure high-quality releases
- System Monitoring: Monitored system performance and identified errors, collaborating with colleagues to resolve issues efficiently
- Test Execution: Executed test cases and documented results, providing feedback to developers and stakeholders on the quality of the product
- Product Testing: Led product testing efforts post-development, ensuring that products met all requirements and quality standards before release
- Team Collaboration: Worked collaboratively with the QA team and other departments, contributing to the overall success of testing efforts
- Bug Reporting: Identified, documented, and tracked bugs throughout the testing lifecycle, ensuring they were resolved in a timely manner
- Process Improvement: Participated in the refinement of testing processes, contributing ideas that enhanced efficiency and accuracy
Education
NIBM
Master of Business Administration (MBA) from Human Resource & CRM
Justice Basheer Ahmed Sayeed College for Women
Bachelor of Arts (B.A.) from Corporate Economics
Skills
Agile Methodologies
Certification
Certified SAFe Scrummaster
Software
Timeline
Scrummaster
Datanitiv
10.2024 - Current
Scrummaster
Photon
04.2023 - 09.2024
Consultant Scrum Master
TATA Consultancy Services
03.2019 - 12.2023
Software Test Engineer
TATA Consultancy Services
05.2013 - 02.2019
Justice Basheer Ahmed Sayeed College for Women
Bachelor of Arts (B.A.) from Corporate Economics
01.2008
NIBM
Master of Business Administration (MBA) from Human Resource & CRM
01.2011
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