Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shanmugapriya Pechimuthu

Summary

Career Objective Detail-oriented professional with 8 years in Know Your Customer, Account Closures, Stop Cheques and Audit Letters. Religiously looking into multiple activities, escalations and deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Process Lead

Natwest
Chennai
04.2022 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Have performed UAT testing of Tools that were developed by Software Engineers. Monitored tool use and performed repairs.
  • Investigated processes to develop maps and determine optimal improvement approaches.
  • Reported on updates to project specifications and progress.

Senior Analyst

Letters and Stop Cheques
06.2018 - 03.2022
  • Processing audit letters, addressing auditor queries and complaints and assisting team members on process automation queries
  • Have been given an opportunity to manage the team towards excellence by maintaining good SLA trends and reporting MI's to the management
  • Audit Letters are processed with the help of a tool GAAT (GOI Audit Automation tool)
  • Have the end to end knowledge about the tool and processing automation on a day to day basis
  • Involved in allocation of work items to the team members and assisting the

KYC Analyst

Natwest Group
07.2014 - 05.2018
  • Ensure that adequate checks have been undertaken to satisfy Know Your
  • Customer (KYC) and Know Your Business (KYB) for Commercial and Private
  • Banking customers role of a New account Sanction
  • Perform necessary checks to identify Politically Exposed Persons (PEP)sanctioned adverse information on individuals and entities, mitigate risksassociated with financial crime
  • Perform due diligence on low, medium and high-risk entities, individuals andsummarize findings for business review experience, compliance, moneylaundering and terrorist financing in banking
  • Supported KYC processes for prospective and existing customers.

Education

Post Graduate - Economics

Madras University
2019

Graduate - Commerce

Auxilium College
2014

Skills

  • Resource Allocation
  • Client Service
  • Knowledgeable in SQL and VBA
  • Complaint resolution
  • Performance improvement

Affiliations

Operational Excellence Training

Fundamentals of Trade & AML

Email Etiquette Training & Presentation Skills

Business Writing & Entrepreneurial Development Academy Completed my SQL training in Datacamp


Appreciated for maintaining SLA Trends

Received Silver Ovation for being able to multitask in the audit letters and stretching beyond the working hours.

Have received Spot Ovations for identifying a gap and implementing the process change in a quick span of time Received appreciations from shareholders, Clients, Managers and peers.


Have been continuously working with VCG team for the process changes and driving the team through process developments and improvements.

Supported the team completely to bring out a new automation tool for the Audit Letters process.


Thorough understanding of product, processes and banking systems.

Excellent verbal and written communication


Thanks & Regards

Shanmugapriya Pechimuthu

Timeline

Process Lead

Natwest
04.2022 - Current

Senior Analyst

Letters and Stop Cheques
06.2018 - 03.2022

KYC Analyst

Natwest Group
07.2014 - 05.2018

Post Graduate - Economics

Madras University

Graduate - Commerce

Auxilium College
Shanmugapriya Pechimuthu