Shanmugapriyan Perumal

Sigma-Aldrich Chemicals Pvt. Ltd. Certifications & Projects

Specialist – Order Management & Fulfillment
2019 – Present | Bangalore, India

Career Progression:

Specialist (2023 – Present)

Senior Analyst (2021 – 2023)

Analyst (2019 – 2021)

Key Responsibilities & Achievements:

Processed end-to-end order entry and management in SAP and Oracle, ensuring accuracy and adherence to SLA requirements.

Handled customer request cases and provided order status/tracking using WIMS, improving turnaround time and service quality.

Managed internal and external customer orders efficiently, collaborating with supply chain and logistics for seamless fulfillment.

Led and completed an automation project in EDI, automating internal order processing in P80 ERP, which reduced manual effort and improved order accuracy.

Executed a Yellow Belt Six Sigma project focused on TAT (Turnaround Time) reduction, delivering measurable process speed improvements.

Proposed and implemented 10+ Kaizen ideas, resulting in reduced rework, faster processing times, and overall process standardization.

Acted as a process SME, supporting knowledge transfer and training of new team members.

Six Sigma Yellow Belt Certified – Led TAT improvement project in order management

EDI Automation Project (P80 ERP) – Designed and implemented an internal order automation solution

Kaizen Contributor – Initiated and implemented 10+ ideas adopted by the team

• Process management
• Credit and debit memo processing.
• Dealing with client’s orders for provisions, modifications or adjustments of orders using different tools (Oracle, Sales force site).
• Ensure to process all the credits within SLA Verifying & processes until booking the orders.
• Interacting with the customer through the mail if any clarification required.
• Performing quality check for the credits processed by the team members and ensuring that there are no duplicates and wrong payments
• Supporting EMEA & USA both the team when volume is increased
• Deploying Overtime based on the Spike in the Volume
• Handling Escalations mailbox from Customer and Service Provider
• Have got Appreciation Emails from clients regarding 100% quality provided on the transition process.
• Received SPOT award for best performer in team
• Received RAMP award for Top performer in team
• Have got Appreciation Emails from client for complete project before SLA.