Shanmugapriyan S
Chennai
Summary
Results-driven Senior Business Analyst with expertise in client collaboration, proposal customization, and cross-functional communication to drive business growth and optimize product offerings. Skilled in competitive analysis, and market research to enhance efficiency and innovation. Proven track record in process optimization, performance analysis, and developing strategic insights to support organizational goals and improve customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Triyam Information Technology Private Limited
Chennai
05.2022 - Current
- Client & Stakeholder Collaboration: Work closely with marketing, sales, and product teams to tailor proposals, RFPs, and RFIs to meet client needs, driving business growth and strengthening client relationships.
- Cross-Functional Communication: Serve as a liaison between stakeholders and development teams, ensuring clear requirements and smooth execution of projects.
- Competitive & Market Analysis: Conduct in-depth competitor research and market analysis to provide actionable insights that inform strategy and improve product positioning.
- AI Tool Integration: Research and implement AI technologies to enhance business processes, improve efficiency, and support data-driven decisions.
- Sales Enablement: Lead the identification of new product features and develop compelling presentations to support sales efforts and user adoption.
- Reporting & Process Optimization: Oversee reporting and testing, offering insights for process improvement and aligning business operations with strategic objectives.
- Product Improvement & Technical Content: Guide product enhancements and lead the creation of user documentation and technical content to enhance the customer experience.
- Tools Used: MS Office (Excel, PowerPoint, Word), HubSpot, Power BI, Confluence, HTML.
Process Trainer - BFSI
Thinksynq Solutions Pvt. Ltd.
Chennai
02.2020 - 04.2022
- Training & Certification: Trained and certified 50+ candidates on BFSI-specific processes, ensuring teams were well-equipped with industry knowledge and operational skills.
- Program Development: Developed and enhanced training programs tailored to address gaps in underserved areas, ensuring comprehensive skill development across teams.
- Customized Training Materials: Created unique and engaging training materials to support programs, improving learning outcomes and ensuring consistency in process adherence.
- Client-Focused Delivery: Delivered training to employees of major BFSI clients, including HDFC Life, ICICI Prudential, and TATA AIA, enhancing performance and efficiency across teams.
CNC Machine Operator
Globe Components Pvt Ltd
Chennai
06.2019 - 12.2019
- Equipment Maintenance & Optimization: Assessed equipment after each production run and performed preventive maintenance to ensure continuous machine functionality and minimize downtime.
- Quality Control: Maintained tight tolerances according to design specifications, ensuring precision and high-quality output.
- Machine Setup & Operation: Manually set up CNC machinery, lathes, and grinders for production runs, ensuring efficient operations and meeting production deadlines.
Education
Bachelor of Engineering - Mechanical Engineering
Meenakshi College of Engineering
Chennai05-2019
High School -
SBOA Matriculation Higher Secondary School
Chennai04-2015
Skills
- Business Process Analysis
- Stakeholder Management
- Data Analysis & Visualization
- Microsoft Excel (Pivot Tables, Data Analysis)
- Agile Methodology (Scrum)
- Market Research & Competitive Analysis
- Project Lifecycle Management
- Test Plans & Test Cases
- Problem Solving
- Attention to Detail
Certification
- Workshop on Structured Query Language (SQL)- 7A633653A3-7EF9B89E01-14AE5660D
- The Complete Business Analysis Fundamentals- UC-6bdb6b49-0356-4bfe-866304a32254ddad
- Microsoft Power BI Desktop For Business Intelligence- UC-e876e9a0-a4b4-4b36-9cdd-ac548e56db9c
Timeline
Senior Business Analyst
Triyam Information Technology Private Limited
05.2022 - Current
Process Trainer - BFSI
Thinksynq Solutions Pvt. Ltd.
02.2020 - 04.2022
CNC Machine Operator
Globe Components Pvt Ltd
06.2019 - 12.2019
- Workshop on Structured Query Language (SQL)- 7A633653A3-7EF9B89E01-14AE5660D
- The Complete Business Analysis Fundamentals- UC-6bdb6b49-0356-4bfe-866304a32254ddad
- Microsoft Power BI Desktop For Business Intelligence- UC-e876e9a0-a4b4-4b36-9cdd-ac548e56db9c
Bachelor of Engineering - Mechanical Engineering
Meenakshi College of Engineering
High School -
SBOA Matriculation Higher Secondary School
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