Shanmugaraj Karuppiah

• As the Director of the company, I have successfully led the acquisition and operations of a business portfolio generating ₹80 lakhs per month, translating to an annual turnover of ₹9.6 crores. We specialize in providing comprehensive Facility Management services to Residential Segments,Corporate clients & industries, ensuring high service standards and operational excellence.

• As a Business & Operational Excellence responsible for Implementing Standard Process, Procedures, Methodology, and Value adds Initiatives & cost saving techniques for the entire organization, Cross Functional Audits, and Performance Measurement (KPI) for all Departments.
• Closely working with the Top management for Business Expansion across Pan India.
• Working on Digitization solutions for current operational methodology to improve efficiency & productivity.
• Emerging new techniques & understanding the market trends to increase productivity & profitability for the organization and ensuring sustained customer satisfaction.
• Handling Vendor Selection, Contract management, Capital expenditures, Operational Expenditures, inventory control, Procurement, Staff development and Management / Contractor Relations & supporting HR and Accounts department.

• As a Head Operations, Handled Multiple site operations (Technical, Soft services, Landscaping, Security & Admin functions) and P&L of almost 74 contracts across South India including Residential Buildings, industrial & Manufacturing Plants, Commercial IT spaces and Hospitality sectors based at Chennai.
• Worked along with Business Development to provide optimize solutions and methodology on operations aspect for acquiring new clients/contracts.

• As a Regional head, responsible for all account related activities performed by GSH in East region & NCR such as Profit & Loss of the contracts, Site operations, HR activities, Purchasing & staff welfare.
• Responsible for the Technical Operations of all Sites in East Region & NCR of India such as Wipro, NSN, HSBC and also heading towards exploring opportunity for business development.
• Looked After the entire Facility Management (Technical, Soft Services & Landscaping) of Givaudan India Private Limited (Chemical factory) in Bangalore for one year and successfully completed the Transition & handed over to the Operations Team.
• Implementing the Procedures & Standards of ISO in all Sites to meet the Global Standards.
• Conducting Technical Audits as per customer requirement and Providing Training to all employees on sites.

• Being a central team member based on HO Gurgaon responsible for overall Technical services in Pan India (all Sites) by coordinating with the Regional Managers.
• Accompanying the Marketing & Sales team for Business development and responsible for implementing all operational document procedures as per ISO standard in all sites of India (Present & Upcoming).
• Surveying the Site in all Technical Aspects as per RFP & Scope of work given by client also Prepare and Submit the Proposal to the Sales team for biding.
• Conducting Technical Audits and Providing Training to all employees across Pan India.

• Responsible for the overall Operational functions of 21 IBM Sites & 1 Intel Site in total NCR (Delhi, Gurgaon, Noida) & Chandigarh and guiding the O & M team in every site regarding any technical issues.
• Also supported for other contracts like Airtel, Standard Chartered & Malls.
• To manage the Manpower in all sites (around 300 Employees).
• To lead the overall O & M Team and to guide them to sort out the Technical problems.
• Handling Complaints / Request of Customers and to provide Solutions through E-mail Support.
• Vendor Selection, Contract management, Capital expenditures, inventory control, Purchasing, Staff development and Management / Contractor Relations are the major responsibilities that are carried out.
• Interact with the vendors to get the Quotations for purchasing materials or project to be implemented in site and negotiate with them for the development of company economy and to rise for PO (Purchase Order) from the Customer.
• Verification of Bills and Rise for Climbing of Bills from the Customer for the Authorized Vendors.
• To maintain overall Reports like Service Reports, Bills, Legal documents, site handover documents, MMR (Monthly management Report), MIS, PPM Calendar, Cost sheet to the company, Salary details of Employees (O&M team), inventory register, consumption report etc.
• Coordinate Emergency Response Procedures and act as a primary point of contact to the management concerning Loss control & Prevention issues.
• To provide training to all the employees about their job responsibilities dictated by the Organization's ever-changing business needs and to provide better service to increase employee recognition and business productivity.
• Adhere to the guidelines of IMS (Integrated Management System) which Includes ISO 9001(QMS), ISO 14001 (EMS), OHSAS 18001 and ISO 50001(Energy) and lead the team as per guidelines.
• Ensure the safety of Customers and maintenance staffs through continuous testing and maintenance of lighting, fire alarm system & fire fighting system, generator backup systems and work in accordance with local/national jurisdiction and OHSAS regulatory compliance.

• Providing Technical services to the client by Operation & Maintenance of Diesel Generators, Chiller Plants, AHU, FCU, PAC and Split AC, LT Panel, PLC System, UPS System, Plumbing System, Fire System, Electrical Complaints in Floors.
• Job Responsibilities include Scheduling Man power according to Rosters in rotational shifts, maintaining all records and Log books, carrying out all PPM works as per 52-week PPM Calendar, maintaining all PPM Reports, maintaining Inventory register, calculating and maintaining Energy Consumption Report, Vendor Management.
• To Lead the Team members to work on the basis of EMS (Environment Management System), QMS (Quality Management System), OHSAS (Occupational Health & safety Assessment sequence), and to Co ordinate with all the Team members to work on CEM (Critical Environment Management).
• To work on Energy Conservation and to provide adequate training to all the employees to improve their technical and professional knowledge in order to company's growth.

Providing Technical services to the client by

Operation & Maintenance of

❖ Diesel Generators

❖ Chiller Plants

❖ AHU, FCU, PAC and Split AC

❖ LT Panel

❖ PLC System

❖ UPS System

❖ Plumbing System

❖ Fire System

❖ Electrical Complaints in Floors.

Job Responsibilities

❖ Scheduling Man power according to Rosters in rotational shifts.

❖ To maintain all records and Log books.

❖ To carry out all PPM works as per 52-week PPM Calendar.

❖ To Maintain all PPM Reports.

❖ To maintain Inventory register.

❖ To calculate and maintain Energy Consumption Report.

❖ Vendor Management.

❖ To Lead the Team members to work on the basis of EMS (Environment Management System)

❖ To Lead the Team members to work on the basis of QMS (Quality Management System)

❖ To Lead the Team members to work on the basis of OHSAS (Occupational Health & safety Assessment sequence)

❖ To Co ordinate with all the Team members to work on CEM (Critical Environment Management).

❖ To work on Energy Conservation.

❖ To provide adequate training to all the employees to improve their technical and professional knowledge in order to company’s growth.