Shanmukha Rao Kosuri
Lead SME - Content Solutions
Hyderabad
Summary
Team Leader with over 12 years of experience in progressively advancing Content Operations Management. Dedicated to boosting employee performance, attaining team objectives, and ensuring consistent, punctual project completion. Adept at fostering a clear team vision to surpass quality and productivity benchmarks. Exceptional at conveying goals and vision with an emphasis on excellence. Analytical thinker, relationship-builder, and consensus-maker.
Overview
15
15
years of professional experience
15
15
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Lead SME - Content Solutions
Bartleby Technologies Pvt. Ltd. (formerly called Study Mode Technologies)
07.2019 - Current
- Prepared detailed reports on Content addressed by the experts to work specifications, and progress, identify conflicts, and team activities.
- Ensured quality through continuous expert work checks; evaluated and trained employees.
- Thorough Process knowledge of all processes/activity guidelines and ability to clarify any sort of queries from In-house/external experts.
- Tracking & supporting the progress/performance of all projects/activities from time to time and should be able to summarize & share the overall report with the respective managers in the SME Content Operations.
- Effective use of experts’ time on core activities. Ability to engage subject-specific experts effectively in a 24/7 staffing model round the clock to meet the students’ requirements.
- Partnered with language editors and Sr. Management and drafted process guidelines and checklists. Ensured regular and prompt updates of a revised version of guidelines.
- Coordinated weekly meetings for internal and external groups.
Sr. Subject matter expert
Chegg India PVT. LTD.
04.2016 - 06.2019
- Quality Check and Assurance of Video content, Textbook solutions, and Question and Answers.
- Tutored students via audio, video, and live chat with a 95% positive rating, covering 500+ lessons, specializing in Finance, and authored textbook solutions on vital topics.
- Involved in new projects like video content creation – converting descriptive solutions into videos with an explanation of topics from the basic level.
- Conducted research, gathered information from multiple sources, and presented results.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
Junior Research Analyst
S&P GLOBAL (formerly called S&P Capital IQ)
04.2015 - 03.2016
- Processing the segment data (Financial or Non-Financial, depending on the process selected) and applying it accurately to the database using technical and financial knowledge.
- Collection, Standardization, and validation of corporate annual, semi-annual, or quarterly financial data from companies and published reports.
- High-quality data collection, analysis, extraction, and entering the data in work tools as per guideline specifications.
Accountant
S.V.M Polymers
04.2013 - 03.2015
- Updating books of accounting regularly by using Tally.
- Raising Invoices for purchases and sales, sending reminder calls to customers.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash and banking reconciliations.
- Gathered financial information, prepared documents, and closed books.
Trainer
Soft world IT solutions
05.2009 - 06.2011
- Scheduled and taught in class and online courses like MS Office, Tally, DTP, etc., to increase learning opportunities.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Employed job analysis by principles of instructional design to create effective training programs.
- Gathered and organized supplementary material to support structured lessons.
- Monitored participant workflow and behaviours throughout the training process.
Education
Finance
Andhra University
Visakhapatnam 04.2001 - 01.2016
MBA - Finance & Marketing
Vignan’s Institute of Information Technology, JNTUK
Visakhapatnam04.2014
B. Com - Vocational
Sri Gowri Degree & PG College, Andhra University
Visakhapatnam03.2011
Skills
Good analytical abilityundefined
Accomplishments
- Selected twice as a star performer in Chegg India Pvt. Ltd.
- Participated in National Level Management Meet in Kakinada organized by RIMS College and was the winner of FINARAVI (Financial Event).
- Chosen as Bursar for WINGS Students Association in VIIT, Visakhapatnam.
- State topper in Economics in the fifth semester of the Diploma.
Research
- Project fellow, Effects of Globalization on Inclusive Growth: A Study of Visakhapatnam District, GITAM School of International Business, GITAM University, 07/2016, 11/2018
- The Straits of Success in the VUCA World, 10th International business research conference organized by the Indian Education System (IES) Management College and Research Center, Mumbai
- A CASE STUDY on ENRICHING DWCRA'S FOR ENHANCING SOCIAL ENTREPRENEURSHIP, International Symposium on Social Business for Sustainable Development organized by Andhra University
- A Case Study on Income Inequalities in the Visakhapatnam District, Researcher’s World – Journal of Arts, Science & Commerce, 01/2017
Personal Information
Date of Birth: 11/23/90
Disclaimer
I hereby declare that the information furnished above by me is true to the best of my knowledge.
Certification
Advanced Excel
Timeline
Advanced Excel
11-2023
Basic course on SQL
09-2023
Python Program
08-2023
Lean Six Sigma Black Belt
11-2022
Lean Six Sigma Green Belt
03-2022
Lead SME - Content Solutions
Bartleby Technologies Pvt. Ltd. (formerly called Study Mode Technologies)
07.2019 - Current
Sr. Subject matter expert
Chegg India PVT. LTD.
04.2016 - 06.2019
Junior Research Analyst
S&P GLOBAL (formerly called S&P Capital IQ)
04.2015 - 03.2016
Accountant
S.V.M Polymers
04.2013 - 03.2015
Trainer
Soft world IT solutions
05.2009 - 06.2011
Finance
Andhra University
04.2001 - 01.2016
MBA - Finance & Marketing
Vignan’s Institute of Information Technology, JNTUK
B. Com - Vocational
Sri Gowri Degree & PG College, Andhra University
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