Shanmukhi S
Visakhapatnam
Summary
Results-driven professional with a background in project management and Agile practices. Expertise in stakeholder communication and documentation management, dedicated to driving project success and achieving high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Assistant Developer(Program Manager Support)
Tribmart
Vijayawada
08.2025 - 03.2026
- Prepared stakeholder status reports, meeting minutes, and action items using AI tools to enhance documentation efficiency.
- Coordinated project timelines across multiple teams to ensure alignment with goals.
- Managed project documentation, ensuring compliance with company standards and protocols.
- Facilitated communication among stakeholders to align project objectives and expectations.
- Collaborated with team members to improve workflow and boost productivity.
- Monitored project progress to guarantee timely delivery of quality deliverables.
- Maintained comprehensive records for all project-related documents, including specifications and invoices.
SDS Associate
Amazon Development Center India Pvt Ltd
Nanakramguda
08.2021 - 10.2022
- Collaborated with teams to streamline project workflows and enhance efficiency.
- Facilitated communication between departments to ensure alignment on project goals.
- Assisted in data analysis to support decision-making processes and optimize operations.
- Managed scheduling and coordination of meetings for project stakeholders and team members.
- Created and maintained documentation for processes, policies, and project updates.
- Participated in Agile methodology meetings such as sprint planning sessions.
- Tracked project progress using Agile methodology tools such as JIRA.
Customer Support Associate
Amazon Development Center India Pvt Ltd
Nanakramguda
10.2018 - 06.2021
- Assisted customers with inquiries via phone and email support.
- Resolved product issues by troubleshooting and providing solutions.
- Educated customers on product features and usage guidelines.
- Monitored customer feedback to identify areas for improvement.
- Acted as an SME, provided deep domain knowledge, validated technical accuracy, and guided teams to ensure deliverables align with project goals and industry standards.
- Led team meetings to discuss project progress and address challenges.
- Mentored junior staff on best practices and company policies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Implemented quality control measures to maintain high standards of work.
US IT Recruiter
Fusion IT Solutions
Nizampet
04.2018 - 09.2018
- Collaborated with hiring managers to establish job requirements and ideal candidate profiles.
- Created job postings and advertisements across various platforms to attract talent.
- Provided feedback to candidates during recruitment process to enhance overall experience.
Executive Trainee
Patra India BPO
Muralinagar
10.2017 - 08.2018
- Assisted in processing insurance applications and renewals.
- Reviewed policies regularly to ensure they meet changing needs of employers.
- Developed and implemented health insurance plans for employers.
- Maintained organized records of all correspondence between employers and insurers.
Education
B.Tech - Computer Science & Engineering
JNTU Affiliated
Kakinada01-2012
Skills
- Project management and agile methodology
- Data analysis and documentation practices
- Jira management and workflow optimization
- Stakeholder communication and customer relationship management
- Team leadership and problem solving
- Attention to detail and time management
- Quality assurance and customer-focused approach
- AI tools (ChatGPT, Claudeai, Gemini, Microsoft Copilot)
Timeline
Assistant Developer(Program Manager Support)
Tribmart
08.2025 - 03.2026
SDS Associate
Amazon Development Center India Pvt Ltd
08.2021 - 10.2022
Customer Support Associate
Amazon Development Center India Pvt Ltd
10.2018 - 06.2021
US IT Recruiter
Fusion IT Solutions
04.2018 - 09.2018
Executive Trainee
Patra India BPO
10.2017 - 08.2018
B.Tech - Computer Science & Engineering
JNTU Affiliated