Nancy Adderley

Quality assurance in personal property restoration. Managed the initial onsite inspection and inventory of contents damaged from fire, water, and mold related losses. Coordinated the cleaning and restoration process of contents from pack out to pack in. Oversaw 3 employees during this process. Implemented interactive processes between insureds and adjusters, which allowed for the expediting of the claims closure. I also performed quality control inspections on jobsites to assess the timing of pack in of personal property. During these losses, created an efficient standard operating procedure which resulted in elevated customer satisfaction, and client retention.