- I participate in a variety of outdoor recreational activities Currently I am involved with my grandkids youth football, soccer, and basketball
- I do Yoga, and walk
- Read - Motivational books that help me stay on task
- Travel
- Volunteer at the church in the feeding the homeless
Shannon Blue
Indianapolis
Summary
Dynamic customer service manager with extensive experience at the United States Postal Service. Proven track record in resolving customer complaints and enhancing satisfaction through effective problem-solving and leadership. Skilled in Microsoft Office, fostering teamwork, and implementing efficient workflows, resulting in reduced complaints and improved team productivity.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager Customer Service
United States Postal Service, USPS
01.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Responsible for 107 plus employees Supervisors, City carriers, and clerks.
Supervisor Customer Service
United States Postal Service, USPS
11.1997 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate of Arts - Business Administration And Management
Indiana Business College
101 Meridian St Indianapolis IN 4620207-1996
No Degree - Business Administration And Management
IUPUI
755 W Michigan St Indianapolis IN 4622209-1993
High School Diploma -
Arlington High School
4825 N Arlington Avenue05-1989
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Accomplishments
- Won POS OSAT award in 2023.
- Successfully recruited and trained 40 City letter carriers and clerks.
- Drove down budget for FY 2023-2024 to under 5% average which was less than FY 2022. This ranked our entire POOM W to #24 on the national postal service ranking.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Documented and resolved tracking lost parcels which led to implementing a new sorting technology and provided target training to staff members on best practices for parcel handling.
- Achieved parcel tracking by completing with an improvement of our parcel sorting efficiency by 30% significantly reduced customer complaints by 40% and enhanced overall delivery speed accuracy and efficiency.
efficiency.
Certification
- Yellow Belt Training - May 2021
- Brown Belt certified - September 2022
- Lean Six Sigma (LSS) - September 2022
- Managers Training Level 22-24 - April 2024
Interests
Timeline
Manager Customer Service
United States Postal Service, USPS
01.2022 - Current
Supervisor Customer Service
United States Postal Service, USPS
11.1997 - 01.2024
Associate of Arts - Business Administration And Management
Indiana Business College
No Degree - Business Administration And Management
IUPUI
High School Diploma -
Arlington High School
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