Shannon Burke
Schererville
Summary
Results-oriented office manager with a strong focus on customer service, conflict management, and relationship building. Proven ability to streamline operations and enhance client satisfaction in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Office Manager
Redbox+ Dumpsters of South Chicagoland and NW Indiana
Munster, IN
09.2022 - Current
- Oversaw daily office operations for a busy dumpster rental and waste management company.
- Coordinated dumpster delivery and pickups with customers and drivers.
- Managed customer service inquiries, payments, contracts, and maintained accurate billing records.
- Accounts receivable and payable
- Bid on old and new construction jobs
- Developed and maintained great relationships with many contractors to earn and keep their business
- Made sure all permits, licensing, insurance etc. were current and up to date
- Set up new software programs
- Create and ran Google ads
- Managed Google Business Page
- Developed great rapport with all customers
- Handled multitasking in a fast-paced environment while maintaining professionalism and attention to detail
Office Manager
Get Dumpsters Now
Merrillville, IN
07.2021 - 09.2022
- Coordinated dumpster delivery and pickup schedules with customer
- Managed customer service inquires, reservations, dispatching, and any other needs the customer had.
- Processed invoices, payments, contracts and maintained accurate billing records.
- Handled multitasking in a fast-paced environment while maintaining professionalism and attention to detail.
- Built a very loyal customer base that resulted in a lot of repeat business.
- Handled website issues and adjustments and maintained a relationship with vendors.
Office Manager
Blast Off Bouncers
Crown Point, IN
06.2010 - 01.2020
- Managed daily office operations for a fast-paced party rental business
- Coordinated scheduling, deliveries, pickups, and event logistics with customers
- Provided excellent customer service by handling inquiries, reservations, contracts, and resolving any issues.
- Processed invoices, payments and maintained accurate financial records.
- Communicated with clients to ensure timely and successful event execution
- Built a very loyal customer based that consisted of a lot of repeat business.
Bartender
Rodney's Sports Bar
Highland, IN
03.2008 - 06.2010
- Crafted and served diverse cocktails while ensuring quality and presentation standards.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Trained new staff on bar procedures, enhancing team efficiency and service quality.
- Developed strong customer relationships through attentive service and personalized recommendations.
- Oversaw daily operations, maintaining cleanliness and organization of bar area at all times.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Bartender
Buffalo Wild Wings
Schererville, IN
03.2005 - 03.2008
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Efficiently managed food and beverage orders using POS system, reducing wait times for customers.
- Assisted in maintaining cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Crete-Monee High School
Crete, IL06-2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Credit and collections
- Relationship building
- Conflict management
- Training and coaching
Timeline
Office Manager
Redbox+ Dumpsters of South Chicagoland and NW Indiana
09.2022 - Current
Office Manager
Get Dumpsters Now
07.2021 - 09.2022
Office Manager
Blast Off Bouncers
06.2010 - 01.2020
Bartender
Rodney's Sports Bar
03.2008 - 06.2010
Server/Bartender
Buffalo Wild Wings
03.2005 - 03.2008
High School Diploma -
Crete-Monee High School