Shannon Christie
Evansville
Summary
Dynamic Performance Improvement Coordinator at Daviess Community Hospital with a proven track record in enhancing operational efficiency and fostering collaboration. Skilled in data entry and effective communication, I championed a continuous improvement mindset, resulting in significant performance enhancements. Committed to delivering exceptional customer service while managing complex schedules and maintaining meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Performance Improvement Coordinator
Daviess Community Hospital
02.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for performance enhancements.
- Fostered collaboration between various functions within the organization towards achieving shared goals related to performance enhancement initiatives.
- Developed performance indicators for effectiveness of improvement activities and techniques.
- Influenced positive change within the organization by championing the adoption of a continuous improvement mindset among team members.
- Facilitated communication between departments to ensure alignment on goals, expectations, and strategies for improvement initiatives.
- Assessed performance in relation to goals and made recommendations to promote continuous improvements.
- Handled confidential and sensitive information with discretion and tact.
- Managed the Quality Director's calendars, scheduling meetings and appointments.
- Organized and coordinated conferences and monthly meetings.
- Answered phone calls and a high volume of email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Assisted in formatting and uploading of company policies and procedures.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Receptionist
Daviess Community Hospital
07.2020 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Bar Assistant Manager
Tuxedo Bar
02.2013 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled the purchasing of non-alcoholic supplies, mixers, fruit, coffee etc.
Waitress
Hunan Garden
03.2016 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
GED -
Washington High School
Washington, IN 03-2006
Skills
- Effective communication
- Data entry
- Attention to detail
- Microsoft Excel
- Microsoft Word
- Schedule & calendar planning
- Meticulous attention to detail
- Calendar management
Timeline
Performance Improvement Coordinator
Daviess Community Hospital
02.2022 - Current
Receptionist
Daviess Community Hospital
07.2020 - 02.2022
Waitress
Hunan Garden
03.2016 - 03.2020
Bar Assistant Manager
Tuxedo Bar
02.2013 - 01.2022
GED -
Washington High School
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