Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Honeycutt

Aurora

Summary

Dynamic Accounts Receivable Manager with a proven track record at Home City Ice Company, enhancing cash flow through innovative collection strategies and exceptional customer relations. Skilled in account reconciliation and payment negotiations, I successfully reduced outstanding balances while fostering strong client partnerships, driving revenue recovery and operational efficiency.

Overview

32
32
years of professional experience

Work History

Accounts Receivable Manager

Home City Ice Company
02.2018 - Current
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Implemented new collection strategies that led to the recovery of lost revenue.
  • Analyzed aging reports and provided recommendations for improving collections efforts.
  • Developed and maintained strong client relationships, fostering trust and open communication.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Processed incoming payments in accordance with established financial policies.
  • Completed daily process adjustments to maintain accuracy.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
  • Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
  • Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
  • Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
  • Created monthly reports detailing accounts receivable performance metrics for senior management review.
  • Updated aging reports based on daily audits.
  • Streamlined invoicing and payment systems, resulting in improved cash management.
  • Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
  • Improved department efficiency through the adoption of new technologies and automation tools.
  • Spearheaded process improvements that resulted in increased accuracy of billing information and reduced discrepancies.
  • Reduced errors in billing processes by overseeing adoption of new billing software.
  • Led team of accounts receivable specialists, ensuring high levels of motivation and performance through effective leadership.

Credit Manager

Home City Ice Company
01.2013 - 02.2018
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
  • Developed strong relationships with clients through professional communication and timely resolution of credit issues.
  • Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.

Office Manager

Firematic Sprinkler
05.1993 - 01.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Thomas More College
Crestview Hills, Kentucky
05.1998

Skills

  • Collections expertise
  • Financial records and reporting
  • Transaction processing
  • Cash management
  • Accounts receivable
  • Collections experience
  • Customer relations
  • Payment negotiations
  • Invoice processing
  • Staff management
  • Account reconciliation
  • Account analysis
  • Statement preparation
  • Account updating

Timeline

Accounts Receivable Manager

Home City Ice Company
02.2018 - Current

Credit Manager

Home City Ice Company
01.2013 - 02.2018

Office Manager

Firematic Sprinkler
05.1993 - 01.2013

Thomas More College

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Shannon Honeycutt