Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shannon Lewis

Evansville,IN

Summary

Experienced case worker managing diverse caseloads, providing tailored support to clients. Skilled in assessing needs, developing effective action plans for positive outcomes. Strong communicator, problem-solver in high-pressure settings, exceptional time management abilities. Recognized for proactive approach to optimizing processes, supporting team goals. Excels in fast-paced environments with a detail-oriented focus on efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Manager

RainTree Consulting, LLC
02.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements with caseload of 10 or more.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Implemented safety protocols during visits, ensuring the well-being of all participants.
  • Continuously updated personal knowledge through professional development opportunities to remain a well-informed and effective Visit Supervisor.
  • Enhanced family visit experiences by providing attentive supervision and addressing individual needs.
  • Coordinated schedules with multiple parties involved in visits, ensuring seamless arrangements for all participants.

Call Center Representative

Arise
09.2023 - Current
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Caregiver

Apex Behavioral Services
05.2024 - 02.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.

Patient Care Technician

Deaconess Health System
07.2023 - 11.2023
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.

Certified Nursing Assistant

Parkview Care Center
10.2022 - 06.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Customer Service Representative

SYKES
08.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Certified Nursing Assistant

Trilogy Health Services, LLC
05.2021 - 08.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing (up to 40 at a time)
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Certified Nursing Assistant

Newburgh Health Care
01.2021 - 05.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing (up to 40 at a time).
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Home Based Caseworker

Ireland Home Based Services
08.2020 - 01.2021
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Direct Support Professional

ResCare
04.2020 - 08.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Deputy Jailer

Henderson County Detention Center
11.2018 - 02.2020
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Contributed to maintaining a secure facility by diligently monitoring inmate activities and behavior.
  • Maintained professional relationships with both colleagues and inmates, fostering an environment of mutual respect and cooperation.
  • Provided assistance during emergencies, effectively handling situations such as medical crises or altercations between inmates.
  • Managed high-stress situations calmly and efficiently, de-escalating potentially dangerous incidents before they escalated further.
  • Participated in ongoing professional development training courses to stay current with industry trends and best practices.
  • Developed strong rapport with local law enforcement agencies, facilitating effective information sharing related to inmate backgrounds or ongoing investigations.
  • Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.

Security Officer

Securitas Security Services USA, Inc.
08.2018 - 11.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Security Officer

Securitas Security Services USA, Inc.
03.2017 - 08.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

Master of Science - Social Work

Liberty University
Virginia
08.2027

Bachelor of Arts - Arts, Entertainment, and Media Management

Los Angeles Film School
Los Angeles, CA
01.2024

Bachelor of Science - Criminology, Forensic Investigation, law and evidence

Indiana State University
Terre Haute, IN
01.2020

Associate of Science - Criminal Justice

Massasoit Community College
Brockton, MA
06.2018

Skills

  • Crisis
  • Social Services
  • Behavioral Health
  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Conflict resolution
  • Case planning
  • Crisis intervention

Certification

  • FEMA
  • Conflict of Interest Law- Ethics

Languages

English (Native or Bilingual)
Spanish (Limited Working)

Timeline

Case Manager

RainTree Consulting, LLC
02.2025 - Current

Caregiver

Apex Behavioral Services
05.2024 - 02.2025

Call Center Representative

Arise
09.2023 - Current

Patient Care Technician

Deaconess Health System
07.2023 - 11.2023

Certified Nursing Assistant

Parkview Care Center
10.2022 - 06.2023

Customer Service Representative

SYKES
08.2021 - 10.2022

Certified Nursing Assistant

Trilogy Health Services, LLC
05.2021 - 08.2021

Certified Nursing Assistant

Newburgh Health Care
01.2021 - 05.2021

Home Based Caseworker

Ireland Home Based Services
08.2020 - 01.2021

Direct Support Professional

ResCare
04.2020 - 08.2020

Deputy Jailer

Henderson County Detention Center
11.2018 - 02.2020

Security Officer

Securitas Security Services USA, Inc.
08.2018 - 11.2018

Security Officer

Securitas Security Services USA, Inc.
03.2017 - 08.2018

Master of Science - Social Work

Liberty University

Bachelor of Arts - Arts, Entertainment, and Media Management

Los Angeles Film School

Bachelor of Science - Criminology, Forensic Investigation, law and evidence

Indiana State University

Associate of Science - Criminal Justice

Massasoit Community College

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Shannon Lewis