Shannon Marshall
Kendallville,IN
Summary
Dynamic and customer-focused professional with extensive experience, excelling in communication and problem-solving. Proven ability to enhance customer satisfaction while adhering to strict policies. Recognized for maintaining confidentiality and fostering teamwork, ensuring a positive environment for both clients and colleagues.
Overview
6
6
years of professional experience
Work History
Level 4 Teller
Farmers State Bank
09.2023 - Current
- Work with teammates to meet both customer needs and bank requirements
- Assist customers with all banking transactions such as deposits, withdrawals, payments, cash advances, money orders, cashier's checks, check cashing, ordering checks, notarizing documents, telephone banking assistance, stop payments, resetting internet banking pins, ordering debit cards and activating debit cards
- Maintain a customer first friendly approach
- Balance vault, TCR, ATM and Branch GL
- Adhere to all bank policies, procedures, dual control, cash handling security
- Maintain a positive and willing to help attitude towards customers as well as teammates
- Maintain confidentiality
Cake Decorator
Walmart
10.2020 - 09.2023
- Work with teammates to meet the customers needs in a professional and timely manner
- Run freight
- Inventory
- Made bread and donuts
- Cake Decorator
- Listen to customers needs and wants to create a satisfactory end product
- Maintain a clean and organized work enviornment
In Home Personal Care for Elderly
In Home Health Care
07.2019 - 09.2021
- Listen to patients needs, concerns and wants
- Provide excellent care and bed side manner
- Maintain confidentiality
- Cook, clean, bathe and transport patient to Dr. appointments as needed
Education
East Noble High School
Kendallville, INSkills
- Communication
- Customer service
- Problem solving
- Organization
- Leadership
- Listening
- Team Oriented
- Self driven
Timeline
Level 4 Teller
Farmers State Bank
09.2023 - Current
Cake Decorator
Walmart
10.2020 - 09.2023
In Home Personal Care for Elderly
In Home Health Care
07.2019 - 09.2021
East Noble High School
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