Shannon McKibbin
Fremont
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager/Team Leader
Awning & Sign Contractors
04.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Project Manager
Awning & Sign Contractors
04.2022 - 04.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated material procurement and required services for projects within budget requirements.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Monitored project progress, identified risks and took corrective action as needed.
Shipping Supervisor
Vestil Mfg
09.2017 - 04.2022
- Inspected loading operations for improvements in efficiency and safety.
- Managed shipping and receiving activities for company with 200+ orders processed daily.
- Supervised shipping team of 20 employees.
Freight Manager
Vestil Mfg
03.2015 - 09.2017
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated with 10+ freight companies and received annual contracts resulting in substantial cost savings.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Expedited resolutions of shipping errors and packaging mistakes.
- Performed freight processing functions, assisting associates with irregularities in unconventional freight.
- Created and enforced detailed organization processes to increase quality and service standards.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
Order Entry Specialist
Vestil Mfg
09.2009 - 03.2015
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Updated company tracking system with latest information.
- Created 100+ shipping and invoicing documents per day with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Used Navision to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Office Manager
Vestil Mfg. (Innovation In Motion)
07.2004 - 09.2009
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Completed all data entry including importing all product data into ERP system, adding new customers, entering orders, produced all shipping documents, and invoicing.
- Responsible for following up on all past due accounts
- Compiled quarterly and yearly financial reports
- Maintained contact and relations with all outside sales reps (20+)
- Responsible for all purchasing from 3rd party suppliers (domestic and foreign)
General Labor
Vestil Mfg
10.1998 - 07.2004
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
Associate of Science - Eduation
Ivy Tech Community College
Fort Wayne, IN05.2012
Skills
- Warehouse Management
- ERP reporting
- Materials inspections
- Staff development and team building
- Staff supervision
- Logistics Management
- Process Development
- Documentation Management
- Verbal and written communication
- Shipment processing
- Account management
- Customer service
Certification
- 10 hour OSHA certification class
- 18 Month Leadership Training
Timeline
Account Manager/Team Leader
Awning & Sign Contractors
04.2023 - Current
Project Manager
Awning & Sign Contractors
04.2022 - 04.2023
Shipping Supervisor
Vestil Mfg
09.2017 - 04.2022
Freight Manager
Vestil Mfg
03.2015 - 09.2017
Order Entry Specialist
Vestil Mfg
09.2009 - 03.2015
Office Manager
Vestil Mfg. (Innovation In Motion)
07.2004 - 09.2009
General Labor
Vestil Mfg
10.1998 - 07.2004
- 10 hour OSHA certification class
- 18 Month Leadership Training
Associate of Science - Eduation
Ivy Tech Community College
Similar Profiles
Denise GearyDenise Geary
Director of Graphics Production at Awning And Sign ContractorsDirector of Graphics Production at Awning And Sign Contractors
Brittany BossBrittany Boss
Office Manager at Davis Sign and AwningOffice Manager at Davis Sign and Awning
Rommel BernardoRommel Bernardo
Project Manager at Thomas Sign & AwningProject Manager at Thomas Sign & Awning