Shannon Moores
Richmond
Summary
Dynamic Assistant Vice President/Branch Manager at First Bank Richmond Na, recognized for driving operational efficiency and enhancing employee engagement. Expert in sales team management, I successfully implemented strategic initiatives that boosted customer satisfaction and increased loan portfolio growth. Committed to continuous learning and fostering collaborative teamwork, I consistently exceeded revenue targets.
Overview
13
13
years of professional experience
Work History
Assistant Vice President/Branch Manager
First Bank Richmond Na
09.2012 - 05.2025
- Managed risk effectively by ensuring compliance with company policies and industry regulations.
- Implemented effective cost control measures, reducing overall expenses while maintaining quality service levels.
- Led employee development programs aimed at enhancing skills, promoting career growth, and improving overall job satisfaction levels.
- Fostered a positive work environment, resulting in increased employee engagement and retention rates.
- Oversaw facility maintenance projects, ensuring timely completion within budget constraints.
- Boosted customer satisfaction ratings by delivering exceptional service and resolving issues promptly.
- Drove deposit growth by creating targeted marketing campaigns that appealed to various customer segments.
- Coordinated cross-functional efforts between departments, ensuring seamless communication for efficient daily operations.
- Collaborated with senior leadership to develop innovative products and services tailored to the local market''s needs.
- Facilitated regular meetings with team members to review progress, address challenges, and celebrate successes, driving continuous improvement in branch performance.
- Navigated complex regulatory requirements with ease, avoiding potential fines or penalties due to non-compliance incidents.
- Overhauled branch sales strategies to exceed revenue targets consistently.
- Increased loan portfolio growth by identifying new business opportunities and building strong customer relationships.
- Streamlined operational processes for improved efficiency and reduced errors, contributing to a significant reduction in operational costs.
- Enhanced branch performance by implementing strategic initiatives and effective management practices.
- Conducted thorough audits of branch operations to identify areas for improvement and implement corrective actions accordingly.
- Developed high-performing teams through targeted recruitment, training, and coaching efforts.
- Cultivated strong partnerships with community organizations, enhancing the bank''s reputation and visibility within the community.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
Northeastern High School
Fountain City, INSkills
- Operational efficiency management
- Sales team management
- Committed to continuous learning
- Collaborative teamwork
Timeline
Assistant Vice President/Branch Manager
First Bank Richmond Na
09.2012 - 05.2025
Northeastern High School
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